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Job Summary

The Business Office Lead provides day-to-day support and guidance for cash posting activities and related reconciliation processes. This role serves as a resource to team members by assisting with issue resolution, training, and quality assurance. The Business Office Lead ensures that transactions are completed accurately and in alignment with internal controls, audit guidelines, and departmental standards. Working closely with leadership, this role supports operational consistency and process improvement across the business office.

As a Business Office Lead at Community Health Systems (CHS) - SSC Sarasota, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible.

Essential Functions:

+ Supports daily cash posting functions, including application of payments, contractual adjustments, and resolution of unapplied or misapplied transactions.

+ Assists team members in identifying and resolving account discrepancies, researching transaction errors, and ensuring proper coding of payments and adjustments.

+ Trains and mentors new and existing associates on procedures, tools, and systems related to cash posting and reconciliation.

+ Collaborates with leadership to ensure compliance with internal audit standards and department objectives.

+ Reviews and interprets remittance information and communicates with payors or remitters to clarify discrepancies.

+ Maintains a strong understanding of cash reconciliation systems, tools, and workflows used within the Shared Services Center (SSC).

+ Responds to inquiries from team members or external stakeholders within established timeframes.

+ Monitors team performance to ensure productivity and quality benchmarks are met.

+ Provides feedback to leadership on training needs, system issues, and process improvements.

+ Assists with departmental assignments or special projects as directed by leadership.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Qualifications

_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ **Required:**

+ **Education:** **H.S. Diploma or GED**

+ **Experience:** **3-5 years of experience in healthcare revenue cycle, business office operations, or cash posting**

+ Preferred:

+ **Experience:** **Experience in a shared services environment**

+ **Education:** **Associate Degree in Business, Healthcare Administration, or a related field**

Knowledge, Skills and Abilities:

+ Knowledge of healthcare cash posting, reconciliation, and general ledger processes.

+ Strong problem-solving skills and attention to detail in researching and resolving transaction issues.

+ Ability to train, support, and mentor staff in a professional and effective manner.

+ Proficiency with revenue cycle systems, Microsoft Office applications, and reconciliation tools.

+ Strong communication and interpersonal skills, with the ability to work effectively across teams.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

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Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.