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DESCRIPTION

Transform Lives Through Movement — Join Resurgens Orthopaedics!** At Resurgens, we’re on a mission to deliver exceptional, patient-centered musculoskeletal care. As a Patient Access Rep on our team, you’ll be empowered to make a meaningful impact every day — helping patients move better, recover faster, and live pain-free. **Why Resurgens?

+ **Collaborative Culture** : Join a supportive team of clinicians and care professionals who value innovation, compassion, and continuous learning.

+ **Growth Opportunities** : Access mentorship, leadership development, and cutting-edge tools to elevate your career.

+ **Purpose-Driven Work** : Be part of a network that prioritizes outcomes that matter most to patients.

+ **Competitive Compensation** : Includes market-leading pay rates.

**Comprehensive Benefits That Support You and Your Family** We offer a competitive and flexible benefits package designed to support your health, financial well-being, and future:

+ **Healthcare Options** : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount

+ **Dental & Vision Insurance**

+ **401(k) with Annual Employer Contributions**

+ **Additional Coverage** : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more

+ **Employee Assistance Program (EAP)** : Employer-paid support for life’s challenges

+ **Generous Paid Time Off** :

+ Up to 4 of PTO annually (with increases based on tenure)

+ 7 paid holidays + 2 floating holidays **ESSENTIAL DUTIES AND RESPONSIBILITIES**

+ Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays

+ Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients' account

+ Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs)

+ Verifies rehabilitation benefits and documents benefits on paper and into computer system

+ Explains financial requirements to the patient and collects item of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)

+ Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system

+ Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients

+ Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician

+ Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule

+ Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient

+ Reconciles change drawer/petty cash

+ Other duties as assigned

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Keeps front desk and lobby clean and organized.

+ Assist with back-office duties: cleaning, laundry, organization as needed

Pay Information: $17.50- $19.50/ depending on experience.

Requirements

**QUALIFICATIONS** EDUCATION AND EXPERIENCE

+ High School diploma or equivalent

+ One year of experience in customer service or reception, preferably in a health care environment.

SKILLS/ABILITIES

+ Utilize functions of a multi-line phone system

+ Basic Computer skills

+ Strong customer service

• Ability to communicate clearly and concisely in all written and oral communications, including email. · Strong organizational skills with great attention to detail· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. · Ability to multitask· Demonstrated conflict management skills

REQUIREMENTS

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**Company:** Resurgens Orthopaedics

**Job Type:** Full-time

**Address:** 5671 Peachtree Dunwoody Rd., Atlanta, GA, 30342