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CUSTOMER SERVICE REPRESENTATIVE I

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CUSTOMER SERVICE REPRESENTATIVE I

Salary

$18.76 - $19.93 Hourly

Location

1400 Lubbock

Job Type

Full Time

Job Number

37046

Department

Municipal Courts Department

Opening Date

08/29/2025

Closing Date

9/8/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Job Classification: Customer Service Representative I

Posting Number:37046

Department: Municipal Courts Division: Court Operations

Reporting Location: *1400 Lubbock and All Satellite Locations*

Workdays & Hours: Monday-Sunday, All Shifts, days and Holidays.

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has full-time employment opportunities available for Customer Service Representatives in their Court Operations Division who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

+ Courtroom support of assigned Judge.

+ Review and process of daily dockets, entry of judicial decisions and court actions into Court’s case management system.

+ Accurate performance of case initiation data entry and case maintenance functions on citation information entered into case management system including coding and researching records.

+ Provide professional level of customer service by utilizing efficient problem-solving to address customer concerns and inquiries.

+ Quality Control review case data and scanned documents, taking appropriate action to ensure case information is correct and complete before generating and filing required documents for case adjudication.

+ High level of direct contact with the general public, attorneys, court staff and law enforcement.

+ Scanning of court documents into Court’s Case management system.

+ Must be willing to submit to annual background checks.

+ Other administrative and customer service-related responsibilities as assigned.

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to another location on short notice

MINIMUM REQUIREMENTS

EDUCATION REOUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REOUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

Substitution:

An associate’s degree may be substituted for up to two years of experience.

LICENSE REOUIREMENTS

None

PREFERENCES

Preferences will be given to candidates with heavy customer service experience; prior court, legal or paralegal experience as well as knowledge of court policies and procedures is a plus. Experience in Windows and Microsoft office environment (Word, Excel, Outlook).

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other Factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REOUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION

NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-7238). If you need special services or accommodations, call (832-393-7238). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high-volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) For more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Which best describes your completed and verifiable education and experience?

+ High School Diploma or GED and AT LEAST six (6) months or more of verifiable administrative or customer service experience

+ High School Diploma or GED and LESS THAN six (6) months of verifiable administrative or customer service experience.

+ Associate's Degree or Higher

+ None of the above

03

In your most current or previous employment, how many years of directly related verifiable customer service experience do you have?

+ Less than 6 months of directly verifiable customer service experience.

+ 6 months of directly related verifiable customer service experience

+ 1 year of directly related verifiable customer service experience

+ 2 years of directly related verifiable customer service experience

+ More than 3 years of directly related verifiable customer service experience

+ I have no directly related verifiable customer service experience

04

If you indicated you have directly related verifiable customer service experience in question #3 above, please list the agencies and contact telephone number where you had direct customer service interaction experience. If you do not have directly verifiable customer service experience, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).

05

Do you have prior court, legal or paralegal experience as well as knowledge of court policies and procedures?

+ Yes

+ No

06

If you indicated you have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures in question #5 above, please list the agencies and contact telephone number where you had the prior experience and briefly explain your duties. (i.e., verified warrants, supported judge in courtroom, processed bond forfeitures, etc.). If you do not have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).

07

What language other than English, do you consider yourself Fluent (read / write / speak?) (Check all that apply)

+ Spanish

+ Vietnamese

+ Chinese

+ French

+ Other

+ None of the Above

08

Are you able to commute from one location to another, sometimes on short notice?

+ Yes

+ No

09

Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? (Check all that apply, Actual Shift Times Varies).

+ 1st Shift – starts at 7:00 a.m. – 3:30 p.m.

+ 2nd Shift – starts at 1:00 p.m. – 11:00 p.m.

+ 3rd Shift – starts at 10:30 p.m. – 7:30 a.m.

+ ALL of the above shifts

+ None of the above

10

Do you have prior experience with data entry and/or handling sensitive and confidential information?

+ Yes

+ No

11

If you indicated you have experience with data entry and/or handling sensitive and confidential information in question #10 above, please list the agencies and contact telephone number where you had prior experience with data entry and/or handling sensitive and confidential information. If you do not have verifiable experience with data entry and/or handling sensitive and confidential information, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).

Required Question