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Why Parker Plastics?

+ A 30-year strong­, manufacturing company

+ Focused on growth, efficiency, and continuous improvement as a company

+ Striving to provide opportunity, stability, & work-life balance for our employees

Benefits

+ 8-hour shifts

+ Temperature controlled production floor

+ 401(k) with company match

+ Annual profit sharing

+ Tuition Assistance

+ Paid Holidays immediately after hire date

+ Paid Vacation

+ Medical, Dental, and Vision insurance

+ Company-paid  Short & Long-term Disability, AD&D, and Life Insurance

Get to Know Parker Plastics, Inc.

Parker Plastics, Inc. is a state-of-the-art custom blow molder, delivering customer driven packaging solutions for over 30 years. Our focus on quality, reliability, and total cost reduction ensures that we develop long-term partnerships with our customers. Our Nevada Team is looking to add a Customer Service Representative who will help drive these core philosophies.

Position Summary:

The CSR is responsible for providing the best sales and office support necessary to enhance and strengthen our customer relationships. This includes all direct and indirect communications regarding order processing, order management, material ready dates, production scheduling, logistics and quality issues. CSR will function as the liaison between our customers, the Sales team, and the Operations group.

Primary Responsibilities :

Order Entry

+ Enter customer orders into the system

+ Submit order acknowledgement to customer within 24 hours of receipt

Order Management

+ Assist with the communication of any special raw material requirements

+ Review of orders for timeliness of scheduling, completion, and shipping

+ Confirm accuracy of shipping documentation with customer purchase order and order acknowledgement

+ Timely communication of order delay or any other supply issues

Customer Service

+ Maintain accurate and updated customer information in our data base systems

+ Maintain and provide accurate and updated customer pricing

+ Manage any sample requests

+ Respond to quotations for stock bottles

+ Deliver information pertaining to our stock bottle program (pack out, pallet/TL quantities etc.)

+ Review and communicate inventory levels with the customers

+ Register any customer quality issues and communicate the process with the customer; follow up on Closed complaints

+ Assist and address any A/R issues

+ Assist and address any slow/obsolete inventory issues

+ Arrange freight including invoice prep and pick ticket generation

Sales Support

+ Implement new customer set up (including BOM et al)

+ Properly qualify and manage phone and web site inquiries

+ Assist with New Product development projects (drawing/mold PO’s, tooling invoices etc.)

+ Establish/maintain professional customer relationships/communication

+ Provide new stock bottle quotations

+ Prepare purchase orders and invoices for customer drawings/new molds

Administrative Office Support:

+ Assist in greeting and checking in visitors, guests, vendors, and new hires.

+ Answer incoming phone calls.

+ Process incoming mail.

+ Process Invoices and Billing.

+ Filing.

+ Various other office duties and tasks as assigned.

Position Requirements:

The Customer Service Representative should possess and exhibit following characteristics:

+ Independently motivated

+ A pleasant and engaging personality

+ Detail orientation

+ Ability to multi-task

+ Good time management skills

+ Ability to prioritize

+ Strong organization skills

+ Be a solid team player

+ Flexible

+ Demonstrate Microsoft Office 365 proficiency

+ Be a customer advocate (checks and balance with Ops/Production)

+ Maintain safe, secure, and healthy work environment by following all policies and procedures.

Work shift:

+ Monday through Friday, 8am - 4:30pm.

+ Must be available for overtime as needed.

Required Education/Experience:

+ High School Diploma or equivalent (GED).

+ 2 years related experience.

Physical Demands:

+ Sitting for extended periods of time.

+ Walking over long distances to accomplish tasks.

+ Lifting 10 - 20 pounds regularly and 50 pounds occasionally

+ Talking by expressing or exchanging ideas by means of the spoken word in a friendly, professional manner.

+ Hearing sounds with no less than 40 dB at 500Hz, 100 Hz, and 2000 Hz with or without correction. Able to receive detailed information through oral communication and to make fine discriminations in sound.

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