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Description

Amazon Web Services (AWS) is the world's leading cloud computing platform, serving millions of customers across 190+ countries. We provide scalable infrastructure web services that enable businesses of all sizes to access compute power, storage, and numerous other services on demand. As organizations increasingly migrate to cloud-based solutions, many turn to AWS Professional Services for expert guidance and support.

The Order to Cash (O2C) Order and Partner Management team is a crucial component of AWS Professional Services (ProServe), enabling global order processing, invoicing, revenue reporting and forecasting, and financial audit capabilities. We're seeking an experienced, self-directed Order and Partner Manager to support our rapidly growing ProServe practice's internal and partner operations. This role offers unique exposure to ProServe operations while driving scalable solutions that accelerate our enterprise customers' cloud adoption journey.

In this role, you will manage daily operations for AWS contract enablement and external partner relationships, oversee subcontracting policy governance, support field teams in agreement creation, and track and process operational requests. You'll also be responsible for troubleshooting issues as they arise, maintaining Salesforce article documentation, providing audit support, reporting program metrics to business stakeholders, and driving process automation and system enhancements to improve operational efficiency.

The successful candidate will bring proven Business Operations experience, strong stakeholder management capabilities, and excellent communication skills, along with a demonstrated ability to influence change in fast-paced environments and experience working in high-intensity business settings. This role presents an exceptional opportunity to shape and optimize operations within AWS's fastest-growing business.

Key job responsibilities

• Own Project accounting setup for Professional Services primarily for North America (NAMER) region and provide extended support to our Europe (EMEA) teams

• Provide day to day support to stakeholder inquiries and NatSec/USFed related accounts while adhering to defined SLAs

• Evaluate solutions for quality, business impact, and scalability

• Facilitate scoping meetings with subject-matter-experts and project leads

• Design and deliver training materials across platforms (Wisdom, Wiki, Training platforms)

• Develop scalable, reusable content for global audiences

• Monitor and improve organizational effectiveness as a trusted advisor

• Implement continuous improvements to Order and Partner Operations, sales, and program management

• Manage and support Project Accounting for AWS Professional Services, ensuring accurate project setup aligns with the contract

• Develop reporting mechanisms and dashboards to monitor data quality that have direct impact to the teams Key Performance Indicators (KPI's)

• Work closely with global counterparts and system teams to optimize processes through analysis and automation, recommending system improvements

A day in the life

• Manage Project accounting setup for Professional Services in EMEA and AMER regions

• Evaluate solutions for quality, business impact, and scalability

• Leverage appropriate tools and delivery methods based on usage, need, and audience

About the team

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

* Bachelor's degree or higher in Finance / Accounting or related field

* 2+ years in professional service operations and/or financial operations, for example order to cash operations

* Experience developing business reports that help a professional services organization operate smoothly, with insights that will meet the needs of other business partners (Finance, Sales Operations, Tax, etc.)

Preferred Qualifications

* Experience with SalesForce (SFDC), Commerce Platform (CP)/Billing Console, Oracle Financials (OFA) and Business Intelligence (BI)

* 3+ years managing subcontracting operations and reviewing Statement of Work agreements within a Professional Services or staffing organization

* Strong communication and effective stakeholder management skills

* USA Citizenship to support our World Wide Public Sector division

* Intermediate skills in Excel (Pivot Tables, VLookups and Charts)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,200/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.