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Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com.

This newly created S&S Publisher Services role will be responsible for supporting Simon & Schuster’s distribution client publishers. The role will report to the Director of Client Publishing Operations and will work closely with, and provide administrative and operational support to, the operations and client services teams internally, as well as key contacts at independent publisher clients. The Assistant Manager, Client Operations will be instrumental in providing exceptional service to our diverse and growing roster of publishing clients.

Responsibilities:

+ Provide operational support and assistance to client publishers on S&S systems and processes, including responding to technical or process-related inquiries, routing tickets, managing systems access, etc.

+ Support the new client onboarding process, including portal set up and access, metadata ingestion, and client training

+ Manage the Distribution Client Services email inbox and send client-facing communications

+ Collaborate across multiple departments in support of client and client services team needs

+ Contribute to strategic initiatives including, but not limited to, improving client tools, developing new resources to serve clients, and implementing and refining systems and processes

+ Maintain accurate and up-to-date client information across internal systems and databases

+ Assist in coordination and logistics of client sales conferences and meetings

+ Manage a range of recurring reports for the client and operations teams

Requirements:

+ Exceptional organizational and time management skills with the ability to manage multiple priorities across various projects

+ Strong written and verbal communication, highly developed interpersonal skills, and comfort communicating with stakeholders across levels, groups, and departments

+ A desire to learn quickly and continuously

+ A passion for book publishing, with 1–3 years of relevant work experience strongly preferred

+ Experience with Airtable and Excel is preferred

Simon & Schuster US is an equal opportunity employer (EOE) including disability/vet. At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Simon & Schuster US is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success.

Candidates hired for this or any other posted Simon & Schuster role will be employees of Simon & Schuster, LLC, subject to all policies, including the Workplace Privacy Notice (https://www.simonandschuster.com/p/workplace-privacy-notice) , and eligible solely for the benefits plans thereof.

Job Details

Job Family** **Operations Management

Job Function** **Operations

Pay Type** **Salary

Hiring Min Rate** **65,000 USD

Hiring Max Rate** **65,000 USD