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Applications Analyst II

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Applications Analyst II

Salary

$87,590.00 - $131,385.00 Annually

Location

Gilbert, AZ

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

26-0059

Department

INFORMATION TECHNOLOGY

Opening Date

09/08/2025

Closing Date

9/21/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the IT Applications Analyst II position.

The IT Applications Analyst II reports to the IT Applications Supervisor. The primary function of this position is to establish, administer, and manage the data, workflows, and systems, as well as advise management regarding risks to the Town. This position manages vendor and stakeholder relationships and requires excellent verbal and written communication skills. Duties include developing and assisting with end-user workflows and customizing software applications to meet customer needs. Customer needs may consist of developing back-end database and application procedures compatible with current systems. This position researches and identifies new ways of doing business, including thorough testing and documentation.

This position plays a very important role on the Municipal Applications team, as well as organization wide. Here are some essential duties and responsibilities:

+ Establish, administer, and manage data and processes related to specific applications including workflow, configuration, troubleshooting, user maintenance

+ Serve as project manager for application upgrades and implementation processes

+ Provide Tier I and II support across specific Enterprise applications

+ Analyze business processes, including exploration, definition, and solution identification

+ Read, understand, and interpret best practices and regulatory requirements as needed

+ Lead and/or participate in training of staff (both municipal and IT) on use of application and new features

+ Conduct system updates, backup, and disaster recovery, and maintain updated processes

+ Work to create reports for managing work and data using reporting tools

+ Anticipate needs and research/offer solutions

+ Other duties as assigned

This position is in a hybrid work environment requiring two scheduled days on-site a week. Modified work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point. Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona by hire date.

This position is an At-Will position and is FLSA Exempt – ineligible for overtime compensation.

About You

At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some position requirements:

+ Bachelor's degree in Information Technology, Business Information Systems, or related field OR equivalent work experience

+ 5 years of Information Technology support

+ 3 years in Information Technology and Enterprise Application Support with workflows, configuration setup, and maintenance

+ 3 years of requirements gathering and project work

+ 1 year supporting SaaS environments

+ Valid Arizona Driver's License

You are someone who effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty. You actively participate as a team member to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required .

Why Team Gilbert?

In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.

We Are Here to Help!

Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that “Apply” button at the top there? We can’t think of a better place to put your talents to work.

Let’s get this adventure started!

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide (https://www.gilbertaz.gov/departments/human-resources/benefits) .

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have a bachelor's degree or higher in computer science or a closely related field?

+ Yes

+ No

03

If you indicated in the previous question that you do not have a bachelor's degree, please describe your equivalent work experience. If this does not apply to you, please enter N/A.

04

Do you have three or more years of experience supporting enterprise applications? This is working with configurations and workflows.

+ Yes

+ No

05

If you indicated in the previous question that you do have this type of experience, please describe it in the space below. If not, please enter N/A.

06

How many years of experience do you have in administering cloud-hosted solutions/SaaS?

+ No experience in this area OR less than one year

+ More than one year, less than three years

+ More than three years

07

If you indicated you do have experience as described in the previous question, please describe it in the space below. If not, please enter N/A.

08

Do you have three years of experience in requirements gathering and project work?

+ Yes

+ No

09

If you indicated in the previous question that you do have this type of experience, please describe it in the space below. If not, please enter N/A.

10

Please select all the below applications you have experience working with.

+ Hyland OnBase

+ Tyler Enterprise Resource Planning (Munis)

+ Time & Attendance Software (for example UKG Pro or Tyler Time & Attendance)

+ ActiveNet

+ SharePoint

+ Power Automate

+ No experience in the above applications

11

In the space below, describe your experience with the above applications. If you do not have experience, please enter N/A.

12

List any additional applications you have experience with that were not mentioned above. If none, enter N/A.

13

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse / Surviving Spouse

+ Disabled Person

Required Question

Employer

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Phone

(480) 503-6823

Website

https://gilbertaz.gov/jobs

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