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Criminal Investigations and Community Engagement Administrative Services Specialist

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Criminal Investigations and Community Engagement Administrative Services Specialist

Salary

$24.76 Hourly

Location

Asheville, NC

Job Type

Full Time

Job Number

2025-01676

Department

Asheville Police Department

Division

Criminal Investigations

Opening Date

09/07/2025

Closing Date

9/19/2025 5:00 PM Eastern

+ Description

+ Benefits

+ Questions

Summary

About our Opportunity:

The Asheville Police Department is seeking an Administrative Services Specialist (Business Services Specialist III). Previously focused solely on the Criminal Investigations Division, this role has expanded to also support the Community Engagement Division. In addition to providing payroll, financial, and administrative support, the position now coordinates logistics for special event programming and other community-facing responsibilities and fields community complaints. This expanded scope ensures seamless internal operations while strengthening our ability to engage with and serve the community.

Essential Duties and Responsibilites

What You’ll Be Doing

This position provides specialized operational, financial, and community engagement support to the Criminal Investigations (CID) and Community Engagement (CED) Divisions, ensuring smooth coordination of activities under the direction of division leadership. The position combines behind-the-scenes administrative expertise with direct involvement in community-facing programs, special events, and complaint coordination, reflecting the broader scope and responsibility of the role. Key responsibilities include:

+ Provides specialized administrative, payroll, and financial support to staff in both the Criminal Investigations (CID) and Community Engagement (CED) Divisions.

+ Manages records, reports, and databases to ensure accuracy, compliance, and efficiency across divisions.

+ Assists with the coordination and scheduling of community engagement programs, events, and outreach activities, working closely with city partners and the public.

+ Monitors, tracks, and routes community complaints submitted through the Asheville App and other intake processes to the appropriate platform for resource allocation.

+ Serves as a liaison between CID, CED, other city departments, outside agencies, and community members, ensuring clear communication and follow-up.

+ Supports budgeting, purchasing, and financial processes, including managing and processing the City’s P-Card, reconciliation, and preparing financial documentation for the divisions.

+ Performs additional administrative and operational tasks, such as notary services, supply ordering, and cross-divisional assistance, to maintain smooth department operations.

+ Supports division field assignments as needed, with the availability to adopt non-traditional work hours upon request.

Additional Functions

+ Performs other related duties as assigned to support departmental operations and community service, which may require working outside of regular business hours.

Education and Experience

About You – What You Bring

We value your time and experience. Applicants who meet the following requirements, or who bring a comparable mix of education and experience, will be considered:

+ Education/Experience:

+ Associate degree in Administrative Services, Accounting, Business, or a related field plus four years of relevant experience; or

+ High school diploma/GED plus six years of relevant experience; or

+ An equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities required for this role.

+ Licenses/Certifications:

+ Active Notary Public certification, or the ability to obtain and maintain certification.

+ Must obtain North Carolina SBI certification in the operation of the Division of Criminal Information (DCI) network within the first year of employment.

Performance Aptitudes:

+ Data Utilization: Requires the ability to evaluate, audit, and/or assess data using established criteria, exercising discretion in determining consequences and selecting alternatives.

+ Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities and resolve typical problems.

+ Equipment, Machinery, Tools, and Materials Utilization: Must be able to use a personal computer and associated standard software programs, including a web browser and productivity software suite

+ Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

+ Mathematical Aptitude: Requires the ability to perform basic arithmetic operations (addition, subtraction, multiplication, division), calculate decimals and percentages, and potentially fractions, discount, interest, ratios, surface areas, volumes, weights, and measures.

+ Functional Reasoning: Requires the ability to apply principles of influence systems (motivation, incentive, leadership) and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

+ Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.

+ Critical Thinking: Ability to analyze complex information and draw logical conclusions, evaluate data from multiple sources to make informed decisions, proactively identify potential issues and develop effective solutions, question assumptions and consider alternative perspectives, and demonstrate strong problem-solving skills.

About us: The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched by its diversity. The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices, relationship building and an authentic sense of belonging. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. The City of Asheville is proud to be a second chance employer. The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

To view our comprehensive benefits package, click here (https://www.ashevillenc.gov/department/human-resources/compensation-and-benefits/) .

01

Select your highest level of education:

+ High School/GED

+ Associates Degree

+ Bachelors Degree

02

How many years of relevant experience do you have in administrative services, accounting, or business?

+ Less than 1 year

+ 1 - 3 years

+ 3 - 5 years

+ 5 - 10 years

+ 10 or more years

03

Could you please describe specific examples of how your experience aligns with the key responsibilities outlined in the job description?

04

Are you a Notary Public, or do you have the ability to obtain and maintain a certification?

+ Yes

+ No

Required Question

Employer

City of Asheville

Address

City of Asheville PO Box 7148 Asheville, North Carolina, 28802

Phone

828-259-5690 - Apply Online! - EOE

Website

http://www.ashevillenc.gov/jobs