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Skills

Troubleshooting, Customer service, Hardware, software, Technical support, Deployment, Imaging, Ticketing system, Support, Active directory, servicenow, Office 365

Top Skills Details

Troubleshooting,Customer service,Hardware,software,Technical support,Deployment,Imaging,Ticketing system

Description

Role Description

Tier 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.

• Installs/removes/configures hardware and software.

• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.

• Prioritizes effectively and escalates as needed.

• Responds to customer needs and services as assigned.

• Accurately manage asset records using ServiceNow platform

Qualifications

• Bachelor’s degree in related field or equivalent work experience, preferred

• 2+ years’ experience in related field preferred

• Applicable technical certifications preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Having these skills will contribute to your success in the role:

• Excel - work with data managing customer lists. VLookups or pivot tables should be familiar to you

• Communication - creating and responding to emails in a professional manner

• Time management - excellent use of time management and the ability to stay focused on the tasks

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dublin,OH.

Application Deadline

This position is anticipated to close on Sep 22, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.