• Patient Access Representative

    Health Advocates Network (Claremore, OK)


    ER PAR for nights. Preferred Cherokee Nation Citizens to be sent first

    8p-8a weekends required

    A Patient Access Representative serves as the first point of contact for patients in healthcare settings, responsible for managing patient registrations, verifying insurance information, and ensuring a smooth patient experience.

    Key Responsibilities

    - Patient Registration: Greet patients upon arrival, collect personal and insurance information, and input data into the electronic health record (EHR) system to ensure accuracy and completeness.

     

    - Insurance Verification: Contact insurance providers to confirm patient coverage and benefits, documenting findings and communicating any discrepancies to patients and healthcare providers.

     

    - Appointment Scheduling: Manage the scheduling of patient appointments, including follow-ups and referrals, to optimize the appointment calendar and minimize wait times.

     

    - Customer Service: Provide exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism, acting as a liaison between patients and healthcare providers.

     

    - Documentation: Prepare and maintain patient admission and discharge documentation, ensuring compliance with HIPAA regulations and organizational policies.

     

    - Administrative Support: Perform general administrative tasks, including answering phone calls, handling billing inquiries, and maintaining organized patient records.

     

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    Required Skills and Qualifications

     

    - Education: High school diploma or GED; experience in a clerical or administrative position is preferred.

     

    - Communication Skills: Excellent verbal and written communication skills to interact effectively with patients, family members, and healthcare professionals.

     

    - Interpersonal Skills: Strong empathy and patience to assist patients who may be in distress or facing health issues.

     

    - Organizational Skills: Ability to manage patient records, appointment schedules, and billing information accurately and efficiently.

     

    - Technical Proficiency: Familiarity with medical software and computer systems for patient registration, appointment scheduling, and record-keeping.

     

    - Attention to Detail: A detail-oriented approach to ensure accuracy in data entry and compliance with regulations

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    Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability