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Senior Performance Analyst, Child Welfare

Job Details

Job Location

1 PIERREPONT PLAZA SUITE 901 - BROOKLYN, NY

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$61020.00 - $61020.00 Salary/year

Description

Position Title:

Senior Performance Analyst, Child Welfare

Position Type:

Full-Time, Salary, Exempt

Schedule:

35 hours/week

Format:

Hybrid

Department/Program:

Program Performance and Planning

Location:

1 Pierrepont Plaza, Suite 901, Brooklyn, NY 11201

Direct Supervisor:

Manager, Performance Analysis, Child Welfare

Direct Reports (if any):

N/A

About Graham:

Graham provides life-changing tools and resources for children, young adults and families who face some of the most difficult obstacles caused by poverty, racial injustice, and lack of access to educational opportunities, living wage employment, quality healthcare, and affordable housing.

We collaborate with communities and strong partners to create and implement innovative strategies so everyone can lead healthy, joyful, and successful lives.

Program Description:

The Program Performance and Planning (PPP) team advances a culture of learning, strategic program development, and data-driven performance management in pursuit of that mission and vision. PPP partners with program managers to select and develop new interventions, analyze and interpret data, assess model fidelity and program effectiveness, apply learning from data analysis and feedback into program improvement efforts, and develop program resources to strengthen operations and service delivery.

Principal Objective/Role Overview:

PPP seeks a full-time Senior Performance Analyst with strong quantitative skills to promote excellence through performance measurement, analysis, documentation reviews, report production, collecting participant feedback, and synthesizing and reporting information to guide management decisions, and being a thought partner to managers on operational and programmatic improvement.

This position will report to the Manager of Performance Analysis, Child Welfare, and support all of our Foster Care and Family Support & Empowerment (i.e. Preventive) programs.

This position will support leadership and staff to make decisions to improve programmatic and operational performance. The ideal candidate will have a mix of technical knowledge, superior program/data analysis capabilities and a strong understanding of how non-profit management decision making can be supported by timely and reliable data. The ideal candidate will have the ability to review, analyze, and interpret data and information, engage staff, youth and families to gain feedback and succinctly summarize information from diverse sources, including internal and external data, focus groups, and youth & family surveys in ways that are easily understood and actionable.

Job Responsibilities:

+ Provide support to program leadership through strategic thinking, planning and data analysis to support programmatic decisions. This includes partnering with program leaders in regular performance meetings to support best practices and helping program leaders gain insights and determine areas that require additional planning.

+ Compile data, produce regular outcomes and performance measurement reports, and summarize and interpret information to guide programmatic decision-making and strengthen program performance.

+ Conduct ad-hoc analyses in partnership with program leadership to help managers better understand performance concerns and successes.

+ Support the incident review process, high risk case review, investigatory, and related compliance and safety processes to ensure appropriate oversight and accountability of services.

+ Effectively communicate findings, present data in meetings, facilitate discussions and workgroups, and coach program Directors and supervisors on understanding and interpreting data.

+ Partner with program management to identify and develop additional resources and materials to support the strengthening of programmatic operations and service delivery.

+ Assist with report development through partnership with program leadership and IT.

+ Other related tasks as assigned.

Qualifications

Position Qualifications:

+ Bachelor’s degree and minimum 2 years of relevant experience, or master’s degree.

+ Experience working in performance measurement and management and conducting quantitative and qualitative data collection and analysis.

+ Experience designing and/or conducting surveys, focus groups, and other qualitative data collection methods.

+ Excellent quantitative and qualitative data analysis skills including an ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.

+ Mastery of Excel and PowerPoint, knowledge of PowerBI and SQL a plus

+ Dedication to our mission and a belief that children and families can succeed regardless of their circumstances.

+ Experience with NYC child welfare programs strongly desired

+ Willingness to travel throughout NYC, as needed.

Competencies and Strengths:

In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, the following competencies and strengths are important attributes for being successful in this role:

+ Detailed & Organized: Extremely detail-oriented, with excellent written and oral communication skills.

+ Supportive and Learning Oriented Coach: Has an aptitude for coaching others and an orientation toward using data and information to support a culture of learning and improvement

+ Curious: Interested in understanding why things are the way they are and persistent about figuring things out.

+ Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.

+ Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.

+ Growth-oriented:Openness to feedback and self-reflection towards self-improvement.

+ Respectful:Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.

+ Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.

Salary & Compensation:

+ Base Salary or Hourly Rate: $61,020.00/year

+ FLSAStatus: Exempt

+ Benefits Eligibility: This role is eligible to participate in our Performance Based Merit Award program at the end of each fiscal year, and eligible for benefits including health insurance, retirement plans (pension and 403B thrift), career coaching via Bravely, and more!

EEO Statement

The Equal Employment Opportunity Policy of Graham is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Graham hires and promotes individuals solely based on their qualifications for the job to be filled.

Graham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.