• Service Readiness Analyst

    Lenovo (Morrisville, NC)


    Service Readiness Analyst

     

    General Information

     

    Req #

    WD00086422

    Career area:

    Hardware Engineering

    Country/Region:

    United States of America

    State:

    North Carolina

    City:

    Morrisville

    Date:

    Monday, September 8, 2025

    Working time:

    Full-time

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

     

    Why Work at Lenovo

     

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.

     

    Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

     

    This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

     

    Description and Requirements

     

    Join our team as a Service Readiness Analyst and play a key role in ensuring Lenovo products are ready to deliver exceptional customer service from day one. This is a great opportunity for recent graduates or early career professionals to gain hands-on experience in product development, global service operations, and cross-functional collaboration.

    Key Responsibilities

    + Collaborate with Offering Development Teams (ODTs) to define service requirements that ensure products are high-quality, easy to diagnose, and cost-effective to maintain.

    + Support global readiness efforts prior to product launch, including:

    + Coordinating worldwide spare parts availability

    + Assisting with training programs for service technicians

    + Ensuring service offerings are ready for quoting

    + Publishing support materials (documentation, codes, tips) for customers and service partners

    + Helping implement support plans that enhance customer satisfaction

    + Contribute to product design improvements aimed at reducing warranty costs over time.

    + Provide input on service strategies and identify opportunities for continuous improvement throughout the product lifecycle.

    Basic Qualifications:

    + Bachelor’s degree in Information Technology, Electrical Engineering, Computer Engineering, or related field

    + Master’s degree is a plus but not required

    + Internship or project experience in customer support, product development, or technology services

    + Proficiency in Microsoft Excel, PowerPoint, and Word

    + Flexibility to work occasional non-traditional hours to support global teams (e.g., in Beijing, Taiwan, and the U.S.)

    + Ability to work onsite in Morrisville, NC at least 3 days per week

    + Applicants must be authorized to work in the U.S. for any employer. We are unable to sponsor work visas for this position.

    Preferred Qualifications:

    + Exposure to server systems or hardware servicing

    + Strong analytical and problem-solving abilities, with a creative approach to overcoming challenges

    + Ability to evaluate service processes and suggest improvements

    + Team-oriented mindset with a willingness to learn from experienced colleagues

     

    _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

     

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

    * United States of America

    * United States of America - North Carolina

    * United States of America - North Carolina - Morrisville