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Problem Resolution SCCM Consultant

(Jobs in Milwaukee, WI)

Requirement id 155031

Job title Consultant

Job location in Milwaukee, WI

Skills required Desktop Support, Work Station Support Experience, Azure Active Directory, Problem Resolution SCCM

Open Date 08-Sep-2025

Close Date

Job type Contract

Duration 3 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: Desktop Support, Work Station Support Experience, Azure Active Directory, Problem Resolution SCCM

Start Date :10/13/2025

End Date :12/31/2025

Submission Deadline :9/15/2025 4:00:00 PM

Client Info: Milwaukee County

Note :

* Onsite or remote? Candidates MUST be a current Wisconsin resident or willing to relocate at the candidates own expense. This is a 100% onsite position.

* Interview Process: Microsoft Teams

* Duration: Until 12/31/25 with the possibility to be renewed yearly.

Description :

POSITION SUMMARY:

The Desktop Support Technician serves as the first point of contact for IT related support,

providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing,

maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation

performance, hardware, software, printing, connectivity, mobile technology, and user set up

and authorization, also working all requests, incidents, and problems through to resolution. A

critical role of the Desktop Support Technician will strive to provide the best possible end user

computing experience for all Milwaukee County employees, contractors, and vendors. The

Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer

setup and maintenance, peripheral hardware support and maintenance and user account

maintenance. This role is committed to addressing recurring issues through consistent ITIL

practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide daily support for PC hardware and software, including Windows 10, Office 365 and other

enterprise applications.

• Participate in installing, configuring, and maintaining computer operating systems and images.

• Install and troubleshoot peripherals for users.

• Aid in troubleshooting smartphones and other related ad hoc devices.

• Asks appropriate probing questions to gather relevant information to aid in resolution of request.

• Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely

and accurate resolution.

• Sets client expectations when opening and assigning tickets and ensures all request/services are

executed on time in accordance with service level agreements with the business.

• Prioritizes and escalates support incidents and requests based on business impact and

documented guidelines.

• Makes recommendations to better assist end users and improve the overall efficiency of daily

operating procedures.

• Acquires and maintains current knowledge of core hardware standards and applications, as well as

new technologies/applications being introduced in order to provide technically accurate solutions

to clients.

• Assists in special projects as needed.

• Participates in on call rotation.

COMPUTER SKILLS:

• Workstation, printer and peripheral maintenance and support skills.

• General understanding of Client/Server environment.

• Experience with Microsoft Active Directory and Azure Active Directory.

• Solid understanding of Microsoft products, including Windows operating systems and the Office

suite of applications.

• Demonstrate an analytical approach to problem resolution.

• Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.

Commented [KR1]: Maybe change to Participates in on

call rotation required for this position.

QUALIFICATIONS:

• Ability to understand basic business practices.

• Ability to manage working in a high stress environment.

• Take ownership for work and initiative for requests, incidents and problems.

• IT Professionalism in all aspects of the position.

• Outstanding customer service skills and attitude.

• Ability to prioritize projects and customer requests.

COMPETENCIES:

• Analytical - Syn

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155031 while calling.

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