• Lean Stakeholders Facilitation Skills Specialist

    COOLSOFT (Rocky Mount, NC)


    Lean Stakeholders Facilitation Skills Specialist

     

    (Jobs in Rocky Mount, NC)

     

    Requirement id 155034

     

    Job title Specialist

     

    Job location in ROCKY MOUNT, NC

     

    Skills required Process Engineering, Technical Specialist, Six Sigma, Lean Stakeholders Facilitation Skills

     

    Open Date 08-Sep-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Specialist: Process Engineering, Technical Specialist, Six Sigma, Lean Stakeholders Facilitation Skills

     

    Start date : 09/08/2025

     

    End Date : 09/07/2026

     

    Submission deadline : 09/09/2025

     

    Client Info : NCDOT

    Note:

    * Agency Interview Type : Both Phone and In Person

    * Hybrid

    * The candidate will need to come on-site on the first day to collect equipment

    * This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.

    Description :

    The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with DMV leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering DMV services. This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with DMV staff and leadership to understand how processes currently operate; Document end-to-end workflows, systems, handoffs, and dependencies; Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies; Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction; Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades), Change Management (Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation; Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes; Track measurable improvements post-implementation), and Continuous Improvement (Establish KPIs to monitor process performance; Provide ongoing recommendations for refinement and long-term sustainability).

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155034 while calling.

     

    EOE Protected Veterans/Disability