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Social Services Analyst 1-3 (Child Support Enforcement)

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Social Services Analyst 1-3 (Child Support Enforcement)

Salary

Depends on Qualifications

Location

Tallulah, LA

Job Type

Classified

Job Number

212607 MADICSESSA1-3090525AA

Department

DCFS-Department of Children and Family Services

Opening Date

09/08/2025

Closing Date

9/15/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

ABOUT THE PROGRAM IN FAMILY SUPPORT:

Child Support Enforcement:

We're seeking a Social Services Analyst to join our Child Support Enforcement team. Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

SELECTED CORE COMPETENCIES:

+ Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provides.

+ Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

SELECTED PREFERRED COMPETENCIES:

+ Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

+ Acting with Ethics and Integrity:The ability to be consistent, honest, and a trustworthy steward of State resources.

+ Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

+ Displaying Professionalism:The ability to recognize how your actions impact the perceptions of both you and your organization.

+ Managing Time:The ability to control your time to increase effectiveness, efficiency, or productivity.

+ Solving Problems:The ability to discover solutions to problems.

Minimum Qualifications

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Interviews clients, relatives, neighbors, employers, property owners and other interested persons to gather information on the whereabouts of absent parents.

+ Reviews information gathered from clients to determine best possible way of locating absent parents.

+ Researches files and explores directories and other informational resources in the office prior to fieldwork.

+ Performs in a high stress work environment. Expected to handle a high volume of work for a demanding public in dire need of services. Requires prioritization, planning and project management while being flexible to meet the needs of customers.

+ Responds to and completes numerous daily, weekly and monthly automated tasks and alerts that provide next step actions necessary to achieve successful outcomes.

Position-Specific Details:

Work Location: This vacancy is located in theMadison Parish Child Support Enforcement office inTallulah, LA.

Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation: The referenced position has a Special Entrance Rate (SER) see below:

+ Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)

+ Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)

+ Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)

The referenced positions are also eligible for premium pay of up to $2.00 per hour for hours worked based on years of service within DCFS Family Support. The actual starting salary depends on the education and experience of the selected applicant.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

Contact Information:

For additional information about this vacancy, please contact:

April Aulds

[email protected].

DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer for People with Disabilities".

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

+ 1= I have no experience and/or am uncomfortable accepting direction

+ 2= I have limited experience or require assistance to accept direction

+ 3= I can accept direction

+ 4= I can accept directions and help others improve their ability to accept direction

02

ADi: Explain your rating by providing specific and relevant examples in the box below

03

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

04

CE: Explain your rating by providing specific and relevant examples in the box below.

05

DPf: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ 1= I have no experience and/or am uncomfortable displaying professionalism

+ 2= I have limited experience or require assistance to display professionalism

+ 3= I can display professionalism

+ 4= I can display professionalism and help others improve their ability to display professionalism

06

DPf: Explain your rating by providing specific and relevant examples in the box below.

07

FPP: Rate your ability to follow policies and procedures based on our definition: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ 1= I have no experience and/or am uncomfortable following policies and procedures

+ 2= I have limited experience or require assistance to follow policies and procedures

+ 3= I can follow policies and procedures

+ 4= I can follow policies and procedures and help others improve their ability to follow policies and procedures

08

FPP: Explain your rating by providing specific and relevant examples in the box below.

09

MT: Rate your ability to manage time based on our definition: The ability to control your time to increase effectiveness, efficiency, or productivity.

+ 1= I have no experience and/or am uncomfortable managing time.

+ 2= I have limited experience or require assistance to manage time

+ 3= I can manage time

+ 4= I can manage time and help others improve their ability to manage time

10

MT: Explain your rating by providing specific and relevant examples in the box below.

11

How do you qualify for this position?

+ Three years of experience in social services.

+ Six years of full-time experience in any field.

+ A bachelor's degree.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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