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Salary: $20 / Hour

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

The Onboarding and Credentialing Field Support Specialist provides the highest level of customer service

to caregivers, field staff, clients, patients, offices and coworkers. The Onboarding and Credentialing Field

Support Specialist will contribute to the culture of the office which is defined as being high energy,

having strong accountability, and team orientation while focusing on professional development,

proficiency in essential job functions and continuous improvement.

Essential Duties and Responsibilities:

+ Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the Hub as well as with clients, caregivers, field staff and office based team members

+ Provides excellent customer service to all constituents

+ Under the guidance of the Field Support Manager and in accordance with the Expectations

+ Document, maintains proficiency in all support functions and activities to ensure office operations are met

+ Meets and maintains HIPAA regulations in regards to Protected Health Information

+ Proactively assists candidates through the onboarding process by engaging and supporting their progress

+ Tracks and monitors all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers

+ Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff

+ Coordinates activities to obtain updated credentials from caregivers and field staff prior to expiration

+ Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency

+ Displays strong organizational skills and time management skills to efficiently support multiple offices

+ Assists with various office administrative functions, including, but not limited to; ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles

+ Performs other duties as assigned

Minimum Requirements:

+ High school diploma or equivalent degree required. Undergraduate degree preferred

+ One year work experience in a team environment preferred

+ Excellent verbal and written communication skills

+ Proficiency with computers, including Microsoft Office

+ Ability to work independently and multitask effectively while maintaining attention to detail

+ Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

Notes:

+ Was referred to the position by Trinity Rosado in Tampa office

+ Communicated very clearly and professionally. Was able to walk through her experience and how it connected to this role well. High energy - easy to communicate with

+ Behavioral questions were somewhat of a struggle.

Availability: Thursday the 11th between 11am and 2pm

Introduction / Resume Review:

• Ask the candidate for a walk through of their career background.

Leyah Rodriguez is a dynamic sales and customer service professional with a strong background in team leadership, mentoring, and administrative support. Currently serving as a Sales Supervisor at Spectrum, she leads high-performing teams, drives performance through coaching, and enhances customer experience through strategic initiatives. Her previous roles include Lead Mentor in sales, Brand Ambassador in marketing, and Administrative Assistant at the State Attorney’s Office, where she demonstrated strengths in data entry, public speaking, and cross-functional collaboration. Leyah is known for her solution-focused mindset, relationship-building skills, and ability to inspire team growth and exceed performance goals.

• Why did you leave X position?

"I am looking for a better work environment and more growth opportunities."

• What are you looking for in your next role?

I am looking for a place to be long term, grow in my role and move into leadership down the road. I am looking for a sense of community with my team. (surface)

• What are your long-term career goals?

Within the next few years I would like to be well established in a company and working towards leadership roles if not already in one. (surface)

Behavioral Evaluation:

Customer Service

• Tell me about a time you went above and beyond for a customer. What motivated you to take that action?

With Spectrum - the type of calls we get in our department are all over the place. As a supervisor, when those calls get escalated, it's our job to really make sure they get a great customer experience. One time I had a lady call in who was having issues with her internet. I know I was not going to be able to make a sale here so the focus needed to be on helping her. I ended up spending 3 hours on the phone with her walking through every single issue she had and most importantly making sure she felt heard and that our company was meeting her needs.

• Can you provide an example of how you handled a high-pressure situation involving multiple customer requests?

One day, when I was a manager at a restaurant and I had a lot of people who quit that day - it was a rough day - I ended up getting left all alone in the restaurant and had to deal with every customer by myself. This was very high pressure and a lot to work through alone. I had to every customer individually and apologize for the service and situation. I fixed all the wrong orders and was able to hold it down till I was able to get some help.

Problem Solving

• Can you share an instance where you identified a problem before it became critical? What actions did you take to resolve it?

Part of my job as a supervisor was to find many different types of issues or problems that could come up. Listening live to calls, working with every agent on an individual basis, helping them work through the root cause any any issue that I discovered. As a supervisor I have to be invested in my team and helping them in any way I can . (not a specific example but answered question)

Communication

• Describe a situation where you had to adapt your communication style to effectively connect with someone. How did you adjust, and what was the outcome?

Working in customer service/sales there are so many different styles of communication. Recently I was on the phone with a customer and he was very "cutthroat" or a "Type D personality - just wants the straight facts and nothing else. I had to really adjust my communication style and jump straight to the point with what we were working through. I was able to quickly get what he needed taken care of but definitely was one of those personalities that you have to match and adjust to.