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SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60039050

Date: Aug 27, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 859691

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60039050

Pay Plan: Career Service

Position Number: 60039050

Salary: $42,561.57, in accordance with DCF salary policy

Posting Closing Date: 09/19/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

This is an Internal Agency opportunity.

Only current department employees are eligible to apply

Senior Human Services Program Specialist

Department of Children and Families

THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60039050 [Sheffield1] - ESS OPBI Quality Management

THIS IS NOT A TELEWORKING POSITION.

The selected candidate will be required to work at one of the below office locations:

+ 401 NW 2nd Ave, Miami, FL 33128

+ 11351 Ulmerton Rd, Largo, FL 33778

+ 3125 W Commercial Blvd, Fort Lauderdale, FL 33309

+ 400 W Robinson St, Orlando, FL 32801

+ 407 Racetrack Rd NE, Fort Walton Beach, FL 32547

+ 3501 W Vine St, Kissimmee, FL 34741

+ 901 Industrial Dr, Wildwood, FL 34785

+ 111 S Sapodilla Ave, West Palm Beach, FL 33401

+ 2415 N. Monroe St., Tallahassee, FL 32303

Travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICAITONS:

+ Must be a current DCF Economic Self-Sufficiency employee.

+ Must have at least 4 years’ experience determining eligibility for Food Assistance, Medicaid, and Cash Assistance programs

+ Must have a valid driver’s license.

+ Must be willing to travel extensively, including overnight travel.

+ Must have experience monitoring or reviewing cases for accuracy and correct eligibility for Food Assistance, Medicaid, and Cash Assistance policy.

PREFERENCE WILL BE GIVEN TO CANDIDATES WHO MEET THE FOLLOWING:

+ At least two years (24 months)experience monitoring or reviewing cases for accuracy and correct eligibility for Food Assistance, Medicaid, and Cash Assistance policy.

+ Experience as an Economic Self-Sufficiency Supervisor

+ Bilingual

JOB DESCRIPTION

The Headquarters Senior Human Services Program Specialist is charged with timely and accurate completion of federal and state mandated reviews of eligibility decisions made by Florida Department of Children and Families Economic Self-Sufficiency (ESS) staff in the Supplemental Nutrition Assistance Program (SNAP), Medicaid and Temporary Cash Assistance (TCA).

Specialist must demonstrate the ability and organizational skills to work independently. The specialist is responsible to provide data to be used as technical assistance to assist the agency in meeting accuracy thresholds in SNAP, Medicaid (Family and SSI-Related), and TCA determinations at both state and federal levels. Extensive knowledge of SNAP, Medicaid (all programs) and TCA policy is required. Expertise in the FLORIDA system, The Worker Portal and other ESS systems is required. Specialist must be proficient in the use of computers, web-based systems and Microsoft Office applications, including Word and Excel.

EXAMPLES OF WORK

+ Conduct Management Evaluation (ME) Reviews by creating valid case review samples, timely and accurately reviewing cases as well as tracking case corrections, collecting and analyzing statistical data, conducting on-site reviews to observe operational functions and procedures, timely and accurately submitting report of findings, providing corrective action guidance and technical assistance.

+ Review all agency material on file pertinent to the assistance unit under review, including the computerized eligibility determination system and related cross-matched data systems. Codes and completes reviews in the Quality Management System (QMS), spreadsheets or other documents in a timely manner as prescribed for each assignment.

+ Complete all documentation in the appropriate system and provides sufficient narrative to support the determination and provide the ability for corrective action to be taken.

+ Provide clarifying information regarding any review questioned in the state rebuttal process.

+ Prepare a detailed analysis, evaluation, and consultative report of region or customer call center performance based on desired outcome measures, performance indicators and other criteria. Consults with staff members to develop solutions for programmatic operational problems identified during the Management Evaluation review.

+ Ensures that each region's corrective action plan (CAP) is received upon receipt of the ME report and that all necessary actions are included. Evaluates CAP and determines what follow-up action is needed to eliminate errors and discrepancies that are below standard.

+ Provide technical assistance to regions on program improvement by providing corrective action plan (CAP) guidance, monitoring circuit/region CAPs to ensure compliance is met and providing technical assistance on case reading tools.

+ Maintains knowledge of state policy and procedure changes and how those changes are interpreted for management evaluation reviews.

INTERNAL AGENCY OPPORTUNITY.

ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION/ CANDIDATE PROFILE AND RESUME.

It is unacceptable to use the statement “See Resume” in place of entering work history information.

Candidate Profile (application) must be completed in its entirety.

+ I nclude supervisor names and phone numbers for all periods of employment.

+ All previous DCF positionsmust be listed separately. Include the total years in each position along with all required duties.

+ Account for and explain any gaps in employment so that the hiring process is not delayed.

+ Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

+ It is unacceptable to use the statement “See Resume” in place of entering work history.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

ORLANDO, FL, US, 32801 MIAMI, FL, US, 33055 TALLAHASSEE, FL, US, 32316 WEST PALM BEACH, FL, US, 33405 MIAMI, FL, US, 33131 FORT WALTON BEACH, FL, US, 32110 ORLANDO, FL, US, 32831 LARGO, FL, US, 33777 MIAMI, FL, US, 33101 MIAMI, FL, US, 33138 MIAMI, FL, US, 33127 MIAMI, FL, US, 33130 MIAMI, FL, US, 33144 MIAMI, FL, US, 33172 LARGO, FL, US, 33774 ORLANDO, FL, US, 32814 ORLANDO, FL, US, 32805 WEST PALM BEACH, FL, US, 33409 MIAMI, FL, US, 33199 MIAMI, FL, US, 33166 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33410 MIAMI, FL, US, 33256 TALLAHASSEE, FL, US, 32305 MIAMI, FL, US, 33147 FT LAUDERDALE, FL, US, 33309 TALLAHASSEE, FL, US, 32307 LARGO, FL, US, 33770 KISSIMMEE, FL, US, 34741 ORLANDO, FL, US, 32825 MIAMI, FL, US, 33122 ORLANDO, FL, US, 32812 ORLANDO, FL, US, 32804 ORLANDO, FL, US, 32809 WEST PALM BEACH, FL, US, 33411 ORLANDO, FL, US, 32824 ORLANDO, FL, US, 32826 KISSIMMEE, FL, US, 34746 WEST PALM BEACH, FL, US, 33412 TALLAHASSEE, FL, US, 32308 ORLANDO, FL, US, 32827 MIAMI, FL, US, 33181 ORLANDO, FL, US, 32835 ORLANDO, FL, US, 32821 MIAMI, FL, US, 33150 MIAMI, FL, US, 33145 TALLAHASSEE, FL, US, 32317 FORT WALTON BEACH, FL, US, 32547 ORLANDO, FL, US, 32806 ORLANDO, FL, US, 32811 MIAMI, FL, US, 33184 MIAMI, FL, US, 33169 FT LAUDERDALE, FL, US, 33314 MIAMI, FL, US, 33128 MIAMI, FL, US, 33183 MIAMI, FL, US, 33189 TALLAHASSEE, FL, US, 32311 LARGO, FL, US, 33773 ORLANDO, FL, US, 32822 TALLAHASSEE, FL, US, 32309 MIAMI, FL, US, 33161 MIAMI, FL, US, 33155 LARGO, FL, US, 33778 MIAMI, FL, US, 33137 TALLAHASSEE, FL, US, 32399 ORLANDO, FL, US, 32803 MIAMI, FL, US, 33125 WILDWOOD, FL, US, 34785 TALLAHASSEE, FL, US, 32302 MIAMI, FL, US, 33126 FORT LAUDERDALE, FL, US, 33301 MIAMI, FL, US, 33162 MIAMI, FL, US, 33177 KISSIMMEE, FL, US, 34744 MIAMI, FL, US, 33142 FT LAUDERDALE, FL, US, 33311 MIAMI, FL, US, 33173 TALLAHASSEE, FL, US, 32303 MIAMI, FL, US, 33283 ORLANDO, FL, US, 32807 MIAMI, FL, US, 33132 MIAMI, FL, US, 33174 MIAMI, FL, US, 33160 WEST PALM BEACH, FL, US, 33418 ORLANDO, FL, US, 32818 TALLAHASSEE, FL, US, 32312 MIAMI, FL, US, 33165 WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33417 MIAMI, FL, US, 33175 FT LAUDERDALE, FL, US, 33316 ORLANDO, FL, US, 32833 MIAMI, FL, US, 33136 TALLAHASSEE, FL, US, 32301 FT WALTON BCH, FL, US, 32548 ORLANDO, FL, US, 32810 MIAMI, FL, US, 33186 MIAMI, FL, US, 33194 ORLANDO, FL, US, 32808 MIAMI, FL, US, 33176 FT LAUDERDALE, FL, US, 33304 MIAMI, FL, US, 33157 MIAMI, FL, US, 33134 LARGO, FL, US, 33771 WEST PALM BEACH, FL, US, 33415 WEST PALM BEACH, FL, US, 33460 TALLAHASSEE, FL, US, 32304 WEST PALM BEACH, FL, US, 33413 MIAMI, FL, US, 33178 MIAMI, FL, US, 33135 TALLAHASSEE, FL, US, 32310 ORLANDO, FL, US, 32819 WEST PALM BEACH, FL, US, 33406 FORT LAUDERDALE, FL, US, 33315 WEST PALM BEACH, FL, US, 33407

Nearest Major Market:Orlando