"Alerted.org

Salary: $55000-$55000 / Year

The Field Support Manger-Staffing oversees and maintains operational compliance with all applicable

federal, state, and local regulations, company policies and procedures, and accrediting organization

standards. The Field Support Manager-Staffing maintains day-to-day supervision and provides

development to the Field Support personnel. The Field Support Manager-Staffing serves as the primary

point of contact for field escalated issues involving team members, caregivers, field staff, and other

customers. The Field Support Manager-Staffing manages ongoing quality, operational excellence and

customer service.

Essential Duties and Responsibilities:

+ Consistently models company’s philosophy of customer service and compliance

+ Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members

+ Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office

+ Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards

+ Demonstrates knowledge of company and office policies and procedures

+ Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.

+ Ensures caregivers and field staff meet all requirements (including C10) prior to working in thefield

+ Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management

+ Participates in the Compliance Plan Of Correction (CPOC) process

+ Interviews and selects new team members

+ Manages team member development, including coaching, training and continuing education

+ Effectively oversees office payroll and billing processes with accuracy

+ Performs payroll and billing quality assurance to ensure that all issues are resolved promptly

+ Oversees medical records management processes in compliance with federal, state and local guidelines or regulations

+ Oversees office spending/delivery cost

+ Coordinates responses and processing of unemployment and workers’ compensation claims

+ Monitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policies

+ Participates in office Red Zone meetings

+ Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable

+ Displays effective relationship building skills

+ Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients

+ Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses

+ Manages the grievance process

+ Responsible for entering incident reports into database

+ Meets and maintains HIPAA regulations in regards to Protected Health Information

+ Generates and utilizes reports; payroll, billing, financial, HR, etc.

+ Performs other duties as assigned

Minimum Requirements:

+ Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN

+ Minimum one year operations or administrative experience in healthcare preferred

+ Must meet federal, state, and local requirements

+ Must possess and retain knowledge of federal, state, local and accreditation homecare standards

+ Supervisory experience preferred

+ Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills

+ Strong understanding of organizational and financial structure

+ Strong interpersonal skills and ability to work in a dynamic, fast paced environment

+ Strong organizational skills and attention to detail

+ Proficiency with computers, including Microsoft Office