• Patient Access Rep - (Ancillary) Float

    Truman Medical Centers (Kansas City, MO)


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    Patient Access Rep - (Ancillary) Float

     

    101 Truman Medical Center

     

    Job Location

     

    UH Lakewood Medical Center

     

    Kansas City, Missouri

     

    Department

     

    Patient Access UHLMC

    Position Type

    Full time

     

    Work Schedule

    8:30AM - 5:00PM

    Hours Per Week

     

    36

    Job Description

    The Ancillary Access Representative (AAR) is a fully cross-functional level and role and performs all Patient Access functions. Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. Assists with scheduling and activates orders as applicable.

    The Ancillary Access Representative will typically be located in Laboratory and Radiology Registration areas, but will be able to assist in all areas, including:

    • Check-In Desk

    • Emergency Department Registration

    • Outpatient Registration

    • Inpatient & Observation Registration

    Minimum Requirements

    + High school diploma or equivalent.

    + Previous experience as a Patient Access Representative or Patient Access Scheduling Representative.

    + Clear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors.

    + Concise written communication and keyboarding skills required.

    + Detail oriented.

    + Ability to read, analyze, and interpret clinical information, business account information, financial and legal documents.

    + Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community or sensitive inquiries/complaints from guests.

    + Ability to define problems, collect data, establish facts, and draw valid conclusions.

    + Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions.

    Preferred Qualifications

    + Two years’ experience with patient contact.

    + Basic Medical terminology knowledge.

    + Medical insurance verification and authorization experience.

    + Ability to speak Spanish.

     

    Working at University Health is about making a difference. It's providing the best care to every patient every day.

     

    University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.