• Regional Vice President - Operations

    Gerber Collision & Glass (Phoenix, AZ)


    Company: Glass America

    AZ Phoenix AZ - 16th Lane - 300054

    We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

    Job Description:

    Glass America

     

    Regional Vice President (Operations)

     

    Midwest/Southwest Area

     

    The Regional Vice President (RVP) is responsible for the development and performance of all personnel in the assigned market; instilling the vision and values that Glass America embodies. The RVP will direct business and financial strategies that deliver outstanding service to our clients, exceptional leadership for our staff, provide expertise within our industry and effectively contribute to the development of company growth. The RVP provides leadership and strategic planning to ensure the regional organization achieves maximum profitability and growth in line with the Company’s goals; ensuring that all operational processes are executed and that his/her markets run efficiently while meeting budget and sales goals. This leader establishes, plans and jointly builds strategies to build an inclusive and diverse team to increase sales revenue while expanding market share and focusing on strengthening client and customer relationships.

     

    This RVP will partner with the Executive Management team, operations and other functional leadership, as well as key customers, to drive sustained business results and to create/maintain a diverse and inclusive culture of operational excellence and continuous improvement.

    PRINCIPLE FUNCTIONS AND RESPONSIBILITIES:

    *Including but not limited to:

    + Monitoring/facilitating the growth of an inclusive and diverse team

    + Hiring, developing, mentoring and retaining a team of highly skilled Managers, Administrative Team Members and Technicians.

    + Encouraging high standards of performance and motivating others to define new opportunities and continuously improve the organization.

    + Creating and fostering a team environment that encourages people to take risks and do their best.

    + Bridging relationships with Operational Team members, Internal Sales Representatives (ISR’s) and Accounting.

    + Manage and hold staff accountable for performance through clear communication and ensure all reporting employees understand the company mission to WOW every customer and to be the best.

    + Ensure staff are following company Standard Operating Procedures (SOP).

    + Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceed our customers expectations.

    + Responsible for profitability of all markets managed.

    + Recruit, interview and hire new staff as required.

    + Seek out opportunities to continuously educate and develop all employees.

    + Promote safe, clean working conditions, review ERS audits and safety records of their locations.

    External Development

    + Work with corporate staff to achieve the external growth of the assigned market.

    + Maintain a close relationship with the Gerber Collision & Glass management teams in the market area to ensure we are performing at an acceptable level.

    Internal Reporting & Communications

    + Review all performance reports for all business units in their assigned market.

    + Review location performance against goals with technicians and provide coaching to ensure all are performing to potential.

    + Ensure that all business units in the assigned market are adhering to the WOW operation model.

    + Participate in company operational meetings as required.

    External Communications

    + Promote, develop and act as a liaison with area insurance contacts & other referral points.

    + Solicit, develop and report on vendor relationships.

    + Participate in external marketing and team building activities as requested.

    EDUCATION/QUALIFICATION/EXPERIENCE :

    + Minimum of 5 years of auto glass industry experience in a leadership or supervisory role.

    + Bachelor's degree is preferred.

    + Proven knowledge of strategic planning and best practices for successful leadership.

    + Experience reading a P&L statement

    + Ability to operate a market within budget and operational objectives.

    + Forward and progressive thinker that can shape a cohesive short term and long term blueprint for the market.

    + Valid driver's license.

    SUPERVISORY RESPONSIBILITIES:

    + Position requires supervision of staff to ensure optimum customer service and maximum return on all investments/expenses.

    TRAVEL

    + Travel as needed

    SKILLS/ABILITIES:

    + Time management, organizational skills, customer/client focus, initiative.

    + Self starter, driven by incentives, a proven track record of success.

    + Excellent communication skills and a creative thinker.

    What Glass America offers you:

    Full Time (30 or more hours per week) employees enjoy

     

    + 80 hours of paid time off annually.

    + 80 hours paid parental leave.

    + 6 paid holidays annually.

    + Medical, Prescription Drug, Dental & Vision Insurance.

    + 401(k) Retirement Plan with Company Match.

    + Employer Paid Short-Term Disability & Life Insurance.

    + Additional Voluntary Life Insurance.

    + Free prescription or non prescription safety glasses each year.

     

    AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

    Compensation Details:

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