• User Support Specialist I

    State of Michigan (Lansing, MI)


    User Support Specialist I

     

    Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4376868)

     

    

     

    User Support Specialist I

     

    Salary

     

    $43,352.00 - $59,787.00 Annually

     

    Location

     

    Lansing, MI

     

    Job Type

     

    Permanent Full Time

     

    Job Number

     

    0315-25-UserSupport

     

    Department

     

    House of Representatives

     

    Opening Date

     

    09/04/2025

     

    Closing Date

     

    9/19/2025 5:00 PM Eastern

     

    Bargaining Unit

    N/A

    + Description

    + Benefits

    Job Description

    Position Overview

    Join the Michigan House of Representatives as aUser Support Specialist I, a key member of our Help Desk Team. You’ll provide hands-on technical support to both in-person and remote users, ensuring smooth operations across our legislative campus. This is a dynamic role for someone who thrives in a professional environment, is eager to learn, is detail oriented and enjoys solving problems with technology. This is a fully onsite position.

    Responsibilities

    + Serve as the first point of contact for help desk inquiries via phone, email, and MS Teams.

    + Troubleshoot hardware, software, and network issues; escalate as needed.

    + Support legislators and staff during live legislative sessions.

    + Install and configure desktops, laptops, tablets, smartphones, and printers.

    + Maintain and update intranet and public website content.

    + Test and validate House software and equipment.

    + Create product announcements, onboarding materials, and training presentations.

    + Provide feedback to leadership on user needs and service improvements.

    + Participate in project work and training initiatives.

    + Perform other duties as assigned.

     

    Knowledge, Skills, and Abilities

     

    + Familiarity with Windows-based computer equipment and operating systems.

    + Proficiency in Microsoft Office 365 and Visual Studio.

    + Ability to clearly communicate technical concepts to both technical and nontechnical users.

    + Strong professionalism, discretion, and interpersonal skills.

    + Collaborative mindset with a drive to achieve team goals.

    + Self-motivated and proactive in problem-solving.

    + Familiarity with AI tools and the ability to teach others in their use.

     

    Required Education and Experience

    Minimum Qualifications

    + Associate’s degree in computer science or related field preferred.

    + Equivalent experience in a support role may be considered.

    + Strong customer service, presentation, and analytical skills.

    + Familiarity with Microsoft Windows and Office 365 is required.

     

    Additional Requirements and Information

     

    How to Apply

    Send your resume and cover letter to:

    Michigan House of Representatives – Human Resources

     

    Lansing, MI 48909-7514

    Or email:[email protected]

     

    All Michigan House of Representatives employees have a non-tenured, "at will" employment status. It is the policy of the House of Representatives to employ, by the Constitution and applicable federal or state statutes, qualified individuals without regard to religion, race, color, national origin, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, marital status, disability or any other categories or groups protected by law. If an accommodation is needed during the application process, please contact the House Human Resources Office at (517) 373-3069. An individual needing accommodations must notify the employer in writing, within 182 days after the need is known. Persons denied equal opportunity based on these conditions may file a complaint with the Michigan Civil Rights Commission.

    Accommodations

    If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

    The Michigan House of Representatives provides comprehensive benefits, with full-time salaried benefits which include but are not limited to:

    + Insurance — House employees receive medical, dental and vision insurance.The plans offered are some of the most comprehensive employer-sponsoredplans in the area and are available at a low cost to employees.

     

    Vacation Time — House employees receive 26 vacation days per year. With theexception of session days (typically around 100 days/year.)

     

    + Paid Holidays — House employees receive 12 paid holidays per year.

    + Employer-Matched 401(k) — Employees automatically receive a 4% 401(k)contribution from the House, plus the first 5% of employee contributions arematched. For example, an employee that opts to contribute 5% to their 401(k) willreceive a 9% contribution from the House, subject to vesting requirements.

    + Additional Benefits — Additional benefits as outlined in the Employee Handbook,such as the opportunity to purchase additional life insurance (a 1x salary lifeinsurance policy is provided at no cost to the employee), membership discounts,personal and financial wellness programs, etc.

     

    Employer

     

    State of Michigan

     

    Department

     

    House of Representatives

     

    Address

     

    Michigan House of Representatives

     
     

    Lansing, Michigan, 48909-7514

     

    Website

     

    https://www.house.mi.gov/

     

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