• Visitor and Research Experience Associate

    The New York Public Library (New York, NY)


    Visitor and Research Experience Associate

    **Department:** Visitor Experience

    **Employment Type:** Part Time

    **Location:** Stephen A. Schwarzman Building

    **Reporting To:** Christina Sapone

    **Compensation:** $16.50 / hour

    Description

    Overview

    The Visitor and Research Experience team is responsible for a variety of patron-facing functions at The New York Public Library’s Stephen A. Schwarzman Building (SASB), including exhibition flow, visitor center management, the visitor volunteer program, and Rose Main Reading Room monitoring and tours. Together, these service points provide a welcoming, engaging, and ongoing experience for all visitors, such as researchers, casual readers, tourists, event attendees, and patrons of the retail shop and cafe.

     

    The Visitor and Research Experience Associate is a world-class service professional who strives to provide personalized, proactive, comprehensive service to all library patrons. Prizing creative and efficient solutions, Associates not only find paths to solve service issues, but also serve as guides on the innumerable journeys patrons embark on at The New York Public Library (NYPL). The Associate interacts with visitors to help manage the flow of incoming traffic to exhibitions and the Visitor Center, ensures visitors are presented with the many opportunities to experience the Library in the exhibitions, gift shop, or guided tours, and helps ensure an optimum research environment for Library patrons.

    Responsibilities

    Reporting to the Assistant Manager, Visitor and Research Experience, the Visitor and Research Experience Associate will:

    + Project a positive and courteous attitude and provide exceptional public service and assistance to researchers and general public visitors of NYPL

    + Promote NYPL resources and programs with a focus on highlighting NYPL exhibitions, Visitor Center, and tours

    + Conduct visitor check-in at exhibitions

    + Work with colleagues to ensure the Bill Blass Public Catalog Room and Rose Main Reading Room maintain an environment conducive to research and public services

    + Provide information about essential library services and materials

    + Provide queue management as necessary

    + Stock, distribute, and trouble shoot essential visitor materials including but not limited to maps, exhibition brochures, and audio guides

    + Perform additional duties as assigned

     

    Required Education, Experience & Skills

    Required Education & Certifications

    + High School Diploma required

    Required Experience

    + Experience with frontline service

    + Experience with large, diverse teams

    + Experience with deescalation and troubleshooting complex service situations

    Required Skills

    + Strong interpersonal and communication skills

    + Strong problem-solving skills

    + Demonstrated ability to work as part of a team

    + Demonstrated reliability and professionalism

    + Ability to maintain positive customer service demeanor

     

    More...

     

    Core Values

    _All team members are expected and encouraged to embody the NYPL Core Values:_

    + Be **Helpful** to patrons and colleagues

    + Be **Resourceful** in solving problems

    + Be **Curious** in all aspects of your work

    + Be **Welcoming** and **Inclusive**

    Work Environment

    + Public Library Setting

    Physical Duties

    + Moving book trucks

    + Lifting boxes and materials up to 25 lbs

    + May require travel within NYC

    + Requires alternating between stationary and frequent movement during an 8-hour shift

     

    Pre-Placement** **Physical Required?

     

    + No

    Union/Non Union

    + Non-Union

    FLSA Status

    + Non-Exempt

    Schedule

    + This is a part time position with a 21-28 hour work week. The Stephen A. Schwarzman Building is open to the public 7 days a week from between 10am and 8pm. Availability during hours of operation including weekends and evenings required.

     

    _This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed._

     

    _The New York Public Library_** **_Salary Statement_

     

    At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.