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Customer Service Team Lead

Position Summary

The Customer Service Team Lead oversees quoting, order entry, pricing accuracy, post-sale support and customer communication throughout the customer experience journey. This role leads the Customer Service team, captures customer feedback (VOC), and drives continuous improvement to deliver an exceptional customer experience while supporting sales growth.

Key Responsibilities

+ Lead and coach the Customer Service team; assist in performance reviews and ongoing feedback.

+ Manage quoting, order entry, and customer communications to ensure accuracy and responsiveness.

+ Partner cross-functionally to resolve high-priority customer issues and support sales activities.

+ Define, measure, and improve customer service KPIs to meet performance goals and Policy Deployment Objectives.

+ Capture customer VOC, analyze trends, and implement action plans to improve service.

+ Share market intelligence and identify sales leads for the sales team.

+ Drive training and skill development to strengthen team capabilities.

+ Maintain adherence to company policies, procedures, and a respectful work environment.

+ Travel occasionally to customer or company locations (<5%).

+ Perform other duties as assigned.

QUALIFICATIONS:

BS or BA Degree preferred

3-5 years of customer service experience or equivalent

Supervisor experience preferred

Strong sense of urgency in order to accomplish tasks

Strong oral and written communication skills

Good interpersonal skills

Good organizational skills

Ability to analyze and summarize large amounts of data; strong Excel skills a must

Ability to handle many tasks simultaneously

Ability to work independently

Customer oriented

A bias for action and ability to drive continuous improvement

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

About Hengstler

Hengstler is a leading European manufacturer of industrial components for counting and control applications. We supply customers from the most diverse industries, such as automation, mechanical engineering, medical technology and drive technology.For over 170 years we have been known worldwide for our many years of experience and competent service, broad application know-how and high flexibility resulting from a large number of product variants and solutions.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range

The salary range for this position (in local currency) is 47,500.00 - 88,100.00