"Alerted.org

Dispatch Officer

Salary

$23.08 Hourly

Location

College of Saint Benedict/Saint John's University - St. Joseph, MN

Job Type

Non-Exempt, Support Staff, Full Time

Job Number

02042

Department

Life Safety - SJU

Opening Date

07/30/2025

+ Description

+ Benefits

Position Summary

The Life Safety Services at Saint John's University (SJU) and Campus Security Department at the College of Saint Benedict (CSB) invite applications for a full-time (1.0 FTE), benefit-eligible position of Dispatch Officer.

$1,000 sign-on bonus valid through August 31, 2025. Terms applied to sign-on bonus can be provided by hiring manager.

The Dispatch Officer is responsible for receiving and coordinating responses to both emergency and non-emergency calls from students, employees, and visitors. These calls may include medical emergencies, fire alarms, reports of suspicious activity, and a wide range of campus-related concerns. The dispatcher evaluates incoming information and communicates with the appropriate departments or personnel to ensure timely and effective response. In some cases, the dispatcher may also coordinate with local emergency services to facilitate emergency or non-emergency support.

In addition to dispatch duties, this position includes administrative responsibilities such as managing building key card access, assisting with campus identification services for students and employees, and monitoring the campus-wide surveillance system.

Why Join Us?

The College of Saint Benedict and Saint John’s University offer a competitive and comprehensive benefits package for full-time employees, including:

+ Health, Dental, and Vision Insurance

+ 18 Paid Holidays Annually

+ Generous Vacation and Sick Leave

+ Life and Long-Term Disability Insurance

+ Tuition Remission for Eligible Dependents

+ Employer Contributions to a Retirement Plan

+ Employee Assistance Programwith access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

Institutional Inclusion Visioning Statement (https://www.csbsju.edu/deij)

The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visitCSBSJU (http://www.csbsju.edu/about) .

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Responsibilities

Dispatch

+ Receive and dispatch emergency 911, fire, rescue, and security calls; monitor and operate Code Blue, fire, burglar, CCTV, and alarm systems.

+ Coordinate emergency response efforts with campus security, EMTs, fire department, facilities, and student affairs as necessary.

+ Provide support to callers during emergencies, offering reassurance and basic instructions as needed.

+ Maintain detailed logs of emergency calls, actions taken, and outcomes.

+ Be available for emergency on-call response, assist with walk-ins, and provide professional customer service.

+ Conduct and document code blue/elevator phone checks and report maintenance issues to appropriate departments.

+ Maintain and update the dispatch manual, safety procedure protocols, and equipment readiness.

Administrative

+ Ensure compliance with campus safety protocols, confidentiality, and data security regulations.

+ Perform clerical and administrative duties such as scheduling, data entry, fingerprinting, and report preparation.

+ Manage ID production, card access, and alarm systems, including access levels, billing, and coordination with campus partners.

+ Maintain vehicle data and manage parking ticketing, billing, and appeals processes.

+ Issue Ground Use Permits for camping, fishing, watercraft use, and other designated campus activities.

+ Oversee the Weapons Vault check-in/check-out process and manage lost and found property.

+ Train, schedule, and supervise student officers; assist with hiring processes for officers and staff.

Other

+ Train, schedule, and supervise student officers; assist with hiring processes for officers and staff.

+ Assist with patrol duties during large events, traffic control, medicals, or as needed.

+ Testify at judicial proceedings as required.

+ Attend required trainings and departmental meetings.

+ Perform related duties as assigned.

Qualifications

+ High school diploma or equivalent.

+ Minimum of two years of experience working as an emergency dispatcher, or equivalent experience in a fast-paced, customer service environment. Relevant certifications such as Emergency Medical Dispatcher (EMD), telecommunicator I/II or similar are highly valued.

+ Excellent communication skills, both written and verbal, and the ability to communicate clearly and concisely in stressful situations.

+ Strong decision-making and problem-solving skills with the ability to think critically and make quick, informed decisions under pressure.

+ Ability to remain calm and composed in emergency situations and to provide clear and concise instructions to callers.

+ Proficiency with computer systems, including office software and emergency dispatch software. Experience with radio communication systems and other dispatch technology is preferred.

+ Ability to work independently and as part of a team to ensure a cohesive and effective emergency response.

+ Ability to maintain confidentiality and discretion when handling sensitive information.

+ Commitment to providing excellent customer service to all members of the campus community and guests.

+ Ability to work a flexible schedule, including nights, weekends, holidays, and rotating shifts. Scheduling is subject to change at any time to accommodate the needs of the institutions.

PHYSICAL REQUIREMENTS:

+ Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role.

+ Occasionally required to lift or move items up to 25 pounds.

TRAVEL REQUIREMENTS:

+ Occasional travel between the campuses of the College of Saint Benedict and Saint John’s University.

+ Other travel for training or other purposes may also be occasionally required.

To Apply

Applications are accepted online by clicking on "Apply." Candidates are asked to complete the application form and submit a cover letter and resume.

If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at (320) 363-5501 [email protected] (https://www.schooljobs.com/careers/csbsju/jobs/3500507/[email protected]) .

It is the policy of CSB and SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. The College of Saint Benedict and Saint John's University also utilizes E-Verify as part of its onboarding process to confirm work authorization.

The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers.

The College of Saint Benedict/Saint John's University (CSB/SJU) provides a comprehensive fringe benefit program. This brochure provides a summary of the current benefits offered at the College of Saint Benedict and Saint John's University.

HEALTH INSURANCE

Employees are eligible for coverage in the health insurance plan on the first of the month following date of hire. If you elect medical coverage for yourself, you may also choose to cover your eligible dependents. The employee and CSB/SJU share in the cost of this benefit.

DENTAL INSURANCE

Employees are eligible for coverage in the dental insurance plan on the first of the month following date of hire. If you elect dental coverage for yourself, you may also choose to cover your eligible dependents. The employee and CSB/SJU share in the cost of this benefit.

LIFE INSURANCE

CSB/SJU provides a Basic Life and Accidental Death and Dismemberment (AD&D) policy to employees. This insurance is effective on the first of the month following date of hire. The amount of term insurance provided is based on your annual salary.

You may also purchase additional life insurance in increments of one, two, three, or four times your annual salary. There is also a dependent life insurance package available.

LONG-TERM DISABILITY

After one year of benefit eligible employment, CSB/SJU provides disability coverage in the event of an illness or injury that prevents you from working.

VACATION

Paid vacation is accrued based upon FTE and the number of years employed. Vacation is cumulative from year to year to a maximum of 240 hours.

Employees working 100% time receive the following:

Vacation days per year Years employed

16 days 1-10 years

20 days 11+ years

HOLIDAYS

Full-time employees receive 18 paid holidays a year.

FLEXIBLE SPENDING ACCOUNTS

HEALTH SAVINGS ACCOUNT

These plans allow employees to set aside part of their salary on a pre-tax basis to pay for IRS approved expenses.

VISION PLAN

This voluntary plan offers affordable vision coverage for routine eye exams, eyeglass lenses and frames, and contact lenses. Discounts on hearing exams and hearing aids are also included.

TUITION REMISSION

Tuition remission is an educational benefit provided by CSB/SJU. A full-time employee and spouse (if applicable) are eligible for tuition free educational benefits the first full semester after six months of employment. Full time employees may enroll for one undergraduate course per term, which includes summer: up to a maximum of 2 courses per year.

There is also a tuition remission program for dependent children of full-time employees. This program provides a financial resource to a son or daughter for meeting the tuition costs of undergraduate education. Eligibility begins the fall or spring semester following 2 years (24 months) of continuous full-time employment. There are also two consortia programs in which CSB/SJU participate where employees' children may apply for scholarships to attend other colleges/universities.

Tuition assistance is also available at Saint John's Preparatory School for the dependents of full-time employees.

PARENTAL LEAVE

A paid leave (up to 15 days) will be granted to eligible employees upon the birth or adoption of a child, pro-rated based on FTE. New employees are eligible for this benefit after twelve months of employment.

SICK LEAVE

Full-time employees earn up to 9 days of sick leave per year, pro-rated based on FTE.

Sick leave is cumulative from year to year up to a maximum of 720 hours (90 days). Employees may also use accumulated personal sick leave to care for ill family members.

EMPLOYEEASSISTANCE PROGRAM

The Employee Assistance Program (EAP) is a free counseling resource available to

all employees and immediate family members.

RETIREMENT

Defined Contribution Plan

CSB/SJU provides a retirement program for all qualified full-time employees. The program is administered by Teachers Insurance and Annuity Association (TIAA).

Enrollment in the retirement plan will be effective the first day of the month following the date of hire unless the employee elects to opt-out.

The employee/employer contributions are as follows:

Year Employee Contribution CSB/SJU Contribution

1 3% 1%

2 3% 3%

3 3% 5%

4 3% 7%

5 3% 9%

Supplemental Tax Deferred Annuity Plan

In addition to the regular plan, a benefit eligible employee may voluntarily elect to contribute to this plan.

CONTACT INFORMATION

Saint John's University College of Saint Benedict

Human Resources Office Human Resources Office

Quadrangle 127 Main 223

Collegeville, MN 56321 St. Joseph, MN 56374

Phone (320) 363-5500 Phone (320) 363-5500

Fax (320) 363-6092 Fax (320) 363-6092

* Benefits subject to change annually Revised 11/22/24

Employer

College of Saint Benedict/Saint John's University, Order of Saint Benedict

Address

37 South College Ave

Saint Joseph, Minnesota, 56374

Phone

(320) 363-5500

Website

http://www.csbsju.edu/