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Job Description

We are seeking a passionate and experienced Community Support Operations Manager to lead and oversee our CalAIM program—an impactful, grant-funded initiative designed to support housing-insecure populations and individuals in need across our community. This role plays a critical part in ensuring program compliance, operational excellence, and meaningful service delivery.

ESSENTIAL FUNCTIONS:

• Oversees and ensures compliance of data analysis, reporting and billing related to Community Support services.

• Managing, supervising, mentoring, and training CalAlM Community Health Workers, Housing Navigators, Registered Dietician.

• Billing & Claims Specialist to meet the requirements of DHCS patient benefit.

• Participates in YMCA leadership team strategic planning and coordinates with other departments including marketing, fund development and member services.

• Expertise in the area of housing services, claims, billing, customer service as well as knowledge of food and nutrition.

• Monitors the work of and coaches’ subordinates to improve performance.

• Ensure compliance of data, reporting and billing related to Community Support Services.

• Conducts performance improvement for the Community Support programs to ensure that all goals and objectives set by the organization are met.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in a related field or equivalent.

• Minimum 2 years in healthcare administration or public health

• Prior experience working with regulatory compliance

• Thorough understanding of Medicaid programs, policies, and regulatory requirements

• Exceptional communication and interpersonal skills, with the ability to establish rapport and effectively convey complex information to clients and internal stakeholders

- Managed a grant of $300k or more.

- Comfortable meeting with people offsite to promote program and find housing.

- Can work onsite in downtown Sacramento 3-4 days a week - Healthcare background in either Medi-Cal or Medi-care null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].