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Job Description

Sales Enablement and Process Optimization

• Own the onboarding and training experience for new Sales and Customer Success team members, including systems access, process education, and tool-specific walkthroughs.

• Deliver training and change management resources to support rollout of new processes, workflows, or systems to existing go-to-market (GTM) team members.

• Proactively identify, design, and implement scalable solutions to improve operational efficiency across Sales and CS.

• Serve as a key partner to emerging business teams (e.g., Partner/Channel teams) by designing and documenting workflows for Salesforce Admin implementation.

Tools & Systems Management

• Maintain and optimize tools within the Salesforce tech stack including but not limited to: Salesforce, Salesloft, Gong, and CaptivateIQ.

• Manage user access, permissions, and configuration changes in collaboration with Salesforce Admins.

• Perform complex data manipulation including bulk data uploads, deduplication, territory/account mapping, and data enrichment.

• Support cross-functional projects tied to systems enhancements, integrations, and tool evaluations.

Data, Reporting & Analytics

• Collaborate with Sales and CS leadership to define metrics and build out actionable dashboards that provide visibility into team performance, conversion rates, pipeline health, and operational KPIs.

• Generate advanced reports using SQL, Google Sheets, or BI platforms to support ad hoc analysis, executive briefings, and process audits.

• Conduct proactive monitoring of performance data to surface insights and recommend improvements in sales motion, customer onboarding, or retention workflows.

• Ensure accuracy, consistency, and cleanliness of data in Salesforce and across integrated platforms; drive data hygiene projects.

Commissions & Cross-Functional Collaboration

• Partner with Finance, HR, and Payroll to administer sales commissions: including data collection, calculations, exception handling, audit reviews, and final payouts through CaptivateIQ.

• Serve as the point of contact for resolving commission disputes and supporting monthly/quarterly close timelines.

• Align with GTM and revenue operations leadership on compensation design and modeling to ensure accurate tracking and payout.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3-5 years of experience in Sales Operations, Revenue Operations, or a similar GTM support function.

• Proficiency with Salesforce CRM; familiarity with tools like CaptivateIQ, LeanData, Google Sheets (advanced), and SQL.

• Experience designing sales compensation plans and calculating commissions

• Experience building dashboards or data models is a strong plus.

• Strong project management and change management skills with the ability to balance multiple priorities.

• Excellent communicator with a collaborative, team-first mindset.

• Demonstrated interest in using AI tools for professional projects is a strong plus.

• Bachelor’s degree required; degree in Economics, Business, Engineering, or a similar quantitative field with strong academic achievement

• English fluency required ● Experience supporting partner/channel sales teams or building workflows for emerging GTM functions.

• Experience designing sales compensation, SPIFs, and quota planning.

• Prior exposure to implementing new RevOps tools or tech stack transformations. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].