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Description

Essential Functions

_Note: The essential duties and primary accountabilities below are intended to describe the general content of and_ _requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or_ _most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager._

1. Manages all invoicing activities that includes but is not limited to, verifying accuracy of invoice data, making manual adjustments, and process compliance.

2. Maintains departmental invoicing procedures.

3. Creates monthly metrics reports for Client Services team.

4. Performs data analysis as needed / requested by other teams.

5. Leads and reviews the invoicing and data quality activities of Billing Specialists.

6. Provides input to product roadmap by maintaining understanding of system usage to identify

opportunities to improve customer satisfaction and resolve issues.

7. Participates in application testing for invoicing as appropriate.

Marginal or Additional Functions

1. Complies with documented invoicing and procedures.

2. Works closely with Data Analytics Team on special projects relating to client data and reporting.

3. Manages special projects as assigned.

4. Protects company's intellectual property and the privacy of customers' data.

5. Performs other duties as assigned or apparent.

Supervisory and Managerial Responsibility

• This position does not have supervisory or managerial responsibilities but may lead and review the work of other departmental employees.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

• High school diploma or equivalent required

• Associate's or bachelor's degree in business, accounting, healthcare or equivalent experience is preferred.

Work Experience or Related Experience

• 1-2 years of general office administration is required.

• 1-2 years of entry-level accounting or similar experience is preferred.

• Administrative or operational experience in a hospice environment is preferred.

• Durable medical equipment, pharmacy, managed care or other pertinent health care services industry experience is preferred.

Specialized Knowledge, Skills & Abilities

• Must have excellent organization, planning, and follow-up skills

• Incumbents must be able to prioritize multiple tasks

• Strong analytical skills to review data, identify trends, correlate information, and provide a summary of findings

• Working knowledge of a PC, business or communications software (MS Office) and web-based tools are required

• Intermediate to advanced Excel skills to run, analyze, and present data as described required

• A basic understanding of the operations of the durable medical equipment, pharmacy, and hospice industry is preferred

• The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPAA is required

Travel Requirements and Conditions

• There are no travel requirements for this position.

Work Environment, Conditions and Demands

• Work is generally performed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions.

Physical Requirements and Demands

_Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described._

• Regular eye-hand coordination and manual dexterity is required to operate office equipment.

Additional Position Information

• No additional information is applicable.

Qualifications

Education

Required

+ High School or better

Experience

Required

+ 1-2 years of general office administration

Preferred

+ 1-2 years of entry-level accounting or similar

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.