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Location:

Sioux Center, IA

Worker Type:

Regular

Work Shift:

Primarily days with night, weekend and holiday on-call involvement (United States of America)

Sioux Center Health is seeking a qualified individual to join our team! Sioux Center Health has been designated a Top 100 Critical Access Hospital by The Chartis Center for Rural Health, awarded a Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There’s a reason we are a recognized healthcare leader.

Position Highlights

**Discover a Career of Faith and Healing:** For over 70 years, Sioux Center Health has served patients with Jesus’ healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities.

**A Career that You Will Love:** There’s no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health.

**A Chance to Make a Difference:** Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work. If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.

Summary

+ The Patient Access Coordinator works in conjunction with the Patient Access Manager to assist in the day to day operations of the Admitting department. This person will perform receptionist and clerk duties relating to the admission and discharge of patients, requiring some independent judgment and a working knowledge of department procedures related to work performed to contribute to the efficient operation of the department.

General Hours of Work

+ As determined (day, evening, overnight, weekend coverage)

Education and/or Experience

+ High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience. Bi-lingual experience preferred but not required.

Essential Functions

+ Assists in the managerial responsibilities (interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems).

+ Maintains good working knowledge of patient access modules. Serves as the training resource to staff for patient access modules. Coordinates implementation of new enhancements or releases in the patient access modules.

+ Assists with the scheduling and staffing needs of the department and must be willing to fill in for admissions when other options have been exhausted. Must be flexible and willing to pick up shifts on short notice.

+ Provides exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression on our guests including employees, visitors, patients, business representatives and the general public arriving at the facility.

+ Ensures staff collect appropriate patient payments for services.

+ Reviews staff work for accuracy and completeness and follow up on any issues noted.

+ Coordinates and works with other departments to provide a smooth, timely and accurate admitting service for patients, physicians and their related departments.

+ Addresses complaints and resolves problems.

+ Ensures that service excellence initiatives are implemented and consistently maintained including AIDET scripting, SHARE, and service recovery.

+ Maintains a clean and orderly appearance of the work area at all times.

+ Exhibit flexibility with changes and developments within the department.

+ Performs other duties and responsibilities as assigned.

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.