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Department:Medical Staff Services Office

Schedule: 40 hours per week

Shift:8:00 AM – 4:30 PM

Under minimal supervision, provides a variety of activities to support the Department Manager and the daily operations of Medical Staff Services department. Coordinates activities supporting initial credentialing, reappointment applications and the privileging process of the Henry Ford Medical Staff. Support the Credentials Committee Chair and, coordinates Credentialing Committee Meetings, and follow up with the Board of Governors and HFHS Board of Trustees Quality Committee. Assists in compliance with accrediting and regulatory agencies (i.e. CMS, TJC, NCQA, HFAP).

Principle Duties and Responsibilities:

• Coordinates the credentialing and privileging approval process. Processes and assigns files to team members for processing ensuring the timely and accurate review of applications for initial appointment, reappointment, and requests for privileges.

• Works closely with medical staff leadership in investigating and troubleshooting issues related to request for waivers, temporary privileges and providers with a complex history ensuring appropriate documents have been obtained.

• Coordinates the activities necessary to support the Credentials Committee ensuring timely processing of applications, accuracy of information and expeditious follow [1] through on committee action and changes in policies. Support the Credentials Committee Chair in scheduling meetings, creating necessary letters, reports and minutes.

• Acts as a liaison to Department Chairs and Division Heads in the management of the privileging process and the updating of delineation of privilege forms. Coordinates these activities between Henry Ford and Henry Ford Kingswood Hospitals promoting standardization as directed by Hospital Bylaws.

• Coordinates and establishes processes for monitoring provider expirables (State Licensure, DEA, Board Certification, etc.). Communicates with Provider to obtain verification of renewed expirable and alerts medical staff leadership of non [1] compliance.

• Acts as the facility database administrator of Morissey MSOW, PCCB and ARM. Maintains overall quality assurance of the HFH credentialing database and ensures reliability of data accuracy, integrity, and confidentiality of all information. Optimizes use of MSOW functionalities to support the credentialing and privileging processes.

• Acts as the educator/coach to medical staff leaders on the Morissey modules for privilege (PCCB) and the paperless approval process (ARM). Establishes a credentialing/privileging on-boarding process for new medical staff leaders.

• As a report writer, analyzes data from MSOW and produces customized extracts, reports, and spreadsheets for a wide variety of hospital departments according to customer or management needs.

• Assists the Manager in keeping current with all accreditation standards and regulatory requirements and education of the medical staff. Assist Manager in preparation for surveys for the medical staff function.

• Provides supportive services to the Manager in development of short and long-range plans for the department, assuring overall continuity of the corporate strategic plan. Assist Manager in problem solving.

Education/Experience Required:

• High school diploma or GED. Associate’s or Bachelor’s degree preferred, preferably in healthcare administration.

• Five to seven (5-7) years of experience in a hospital medical staff office.

• Five to seven (5-7) years of experience in privilege management.

• Five to seven (5-7) years of experience with CACTUS or Morissey databases. Ability to create extracts and reports required. Proficient in Morissey PCCB Module, preferred.

• Two to three (2-3) years of working knowledge of OPPE/FPPE.

• Proficient in WORD and Excel, PowerPoint and Outlook.

• High level of energy to work in a fast paced environment often including time deadlines, frequent interruptions, heavy workload, multiple demands and multi-tasking. Ability to be flexible.

• Strong organizational skills and ability to prioritize and re-prioritize as necessary.

• Strong interpersonal skills to effectively communicate both written and orally with department teams, practitioners, administration and senior medical staff leadership

• Excellent problem-solving skills.

Additional Information

+ Organization: Henry Ford Wyandotte Hospital

+ Department: Medical Affairs Office - WH

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.