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Customer Success Representative, EdTech (Charleston/Savannah)

McGraw Hill

1 Positions

ID: 5774

Posted On 07/14/2025

Refreshed On 08/25/2025

Job Overview

Overview

Impact the Moment

When was the last time you experienced the impact of your work? Our **Customer Success Representative** team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes.

How can you make an impact?

Reporting to the Manager, Customer Success Team, the **Customer Success Representative, Inside** is responsible for promoting customer success by providing guidance, training, and support that empowers college-level faculty and administrators to harness the power of our solutions. From boosting student engagement and performance to advancing affordability, access, and equity, your work will focus on driving improved educational outcomes and cultivating relationships that result in enduring customer loyalty, retention, and growth. You will partner closely with the Sales Representatives in the district to build and manage customer pipelines for sales, track progress through the sales pipeline, and grow digital usage.

The ideal candidate should reside in Charleston, South Carolina, or Savannah, GA and be comfortable traveling 10%+ with the chance that could increase. Applicants must be authorized to work for any employer within the United States.

What would you be doing?

+ Develop, maintain, and articulate in-depth understanding of McGraw Hill Higher Education's digital products (Connect, SIMnet, GO!, Sharpen) and how they integrate with the school’s Learning Management System.

+ Share best practices and have a working knowledge of fundamental concepts related to learning science and instructional design.

+ Utilize Salesforce and Gainsight daily to manage sales pipeline, track customer stages, measure pipeline velocity, and track customer engagements.

+ Partner with Sales and Customer Success team members to assess needs, develop implementation plans, and leverage McGraw Hill Higher Education's support to retain existing customers and win new business.

+ Oversee implementation processes for both new and returning customers to ensure they are continuously positioned to achieve improved outcomes and enjoy the best experience possible.

+ Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and support tailored to customer’s unique needs and goals.

+ Provide timely follow-up to meetings and responses to incoming customer inquiries related to implementation of our digital products.

+ Facilitate resolution of customer issues via troubleshooting, research, and collaboration with fellow implementation consultants, sales partners, product teams, and technical support staff.

+ Actively participate in team meetings, strategy calls, and learning and development exercises.

+ Contribute to ongoing evolution of McGraw Hill Higher Education's products and services by relaying vital customer feedback and generating new ideas to inform future updates and enhancements.

We’re looking for someone with:

+ Bachelor’s Degree.

+ 1-2 years experience in customer success or similar role related to software implementation (higher education experience preferred but not required).

+ Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen and confidence.

+ Ability to excel in a remote setting. This is primarily a work-from-home position that requires a high level of communication, organization, and attention to detail.

+ Openness to travel to local accounts (5-10%) to further develop relationships with Key Decision Makers and deliver in-person training when required.

+ Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges.

+ Instructional design, teaching and/or coaching experience also a plus.

+ Experience using Salesforce and Gainsight is preferred.

Why work for us?

The work you do at McGraw Hill will be work that matters. As the leading education partner for millions of educators, learners and professionals, we are expanding the possibilities of content and technology to make learning better in a connected world. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

The pay range for this position is between $55,600 - $65,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49382

Primary Contact

1702837431829

Jacqui Edwards

,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Publishing/Printing

Sales/Service

Location

Remote, Remote

Job Type

Employee

Full/Part

Full Time

Company ID

695

Job REQ #

5774

\# Positions

1

Start Date

20250714

End Date

20251009

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McGraw Hill

About the Company

At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching.

Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success.

By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all.

Why? Because learning changes everything.

http://www.mheducation.com/careers (https://careers.mheducation.com/)