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Clinic Office Manager
- Access Dubuque (Dubuque, IA)
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Clinic Office Manager
Nurtiva Pelvic Therapy
1 Positions
ID: 3
Posted On 09/05/2025
Job Overview
Lead Client Services & Operations Specialist
**Nurtiva Pelvic Therapy** is a cash-based clinic providing true one-on-one, 60-minute care. We’re seeking a **take-charge, systems-minded** office manager who loves numbers, spreadsheets, and client-management tools—and who’s energized by improving processes. You’ll be the operational heartbeat of the clinic: client experience, scheduling and payments, reporting, and smooth day-to-day flow. Cross-training for clinician-directed **shockwave support** is included (training provided).
Why you’ll love this role
+ **Own the front-to-back ops:** visible impact on client experience and clinic performance
+ **Make things better:** bring ideas, streamline workflows, build dashboards, tighten SOPs
+ **Close-knit team:** calm, supportive environment with meaningful patient outcomes
+ **Stable schedule + benefits:** full-time hours, PTO, paid holidays
What you’ll own
+ **Client services:** primary point of contact; scheduling, reminders, check-out, payments; warm, professional communication
+ **Operations & reporting:** maintain weekly/monthly reports, track KPIs
+ **CRM/EMR & email tools:** attend trainings, implement workflows, templates, and automations; maintain clean data
+ **Website coordination:** package update requests and coordinate with web vendor; basic content QA
+ **Marketing support (light):** capture short videos/photos of clinicians “in action” and forward to our social media manager (no posting required)
+ **Clinic organization:** laundry flow, stock/tidy treatment rooms, manage supplies/inventory
+ **Team coordination:** support staff scheduling, ensure coverage, reinforce policies and follow-through
+ **Shockwave cross-training:** provide clinician-directed support during sessions as needed (training/SOPs provided)
What you bring
+ **Ownership mindset:** proactive, dependable, comfortable taking the lead and proposing improvements
+ **Numbers & tools:** confident with spreadsheets (formulas/pivots a plus), CRM/EMR use, and basic reporting
+ **People skills:** warm client presence, clear communication, steady under pressure
+ **Detail & follow-through:** accurate, timely work; habit of checking the task list/chat and closing loops
+ **Comfort learning clinical support tasks** (clinician-directed shockwave) with training and SOPs
+ **HIPAA awareness** and respect for patient confidentiality
**Nice-to-haves:** prior healthcare front office experience; basic email-marketing/automation exposure.
Compensation & schedule
+ **Hourly:** **$18–$22** , paid bi-weekly
+ **Benefits:** **PTO + paid holidays** (clinic policy applies)
+ **Schedule:** **Mon–Thu 8:15–5:00, Fri 8:15–2:00**
How to apply
Email **[email protected]** with the subject **“Lead Client Services & Ops – Application.”**
Include your resume and brief answers (2–3 sentences each) to:
1. A process you improved—what changed?
2. A spreadsheet/report you built that helped a team decide or act.
3. Your comfort level learning clinician-directed shockwave support (with training).
Primary Contact
1755184585405
Leslie Kremer
Owner,
563-503-9282
Phone
Phone
Phone
Fax
Email
True
True
True
Job Details
Categories
Health Care
Location
Dubuque, IA
Shift
Flexible
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$18-22 per hour
Benefits
PTO (Paid Time Off)
Paid Holidays
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
78090
Job REQ #
3
\# Positions
1
Start Date
20250905
End Date
20260731
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Nurtiva Pelvic Therapy
About the Company
At Nurtiva Pelvic Therapy, our mission is to nurture whole-person healing by addressing the root causes of dysfunction within the pelvis and entire body—body, mind, and lifestyle. We walk alongside women and families through every life stage with expert, hands-on care, empowering them to live fully, move freely, and stay connected to what matters most.
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