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Client Success & Account Manager
- Access Dubuque (Dubuque, IA)
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Client Success & Account Manager
Managed Solutions Group
1 Positions
ID: 79502
Posted On 08/25/2025
Job Overview
We are seeking a motivated, relationship-driven Client Success & Account Manager to join our Team. This hybrid role bridges technical service delivery and client relationship management. You'll coordinate with both our service and sales teams to ensure clients receive proactive support, timely resolution to issues, and strategic technology guidance through scheduled business reviews and account check-ins.
This role supports our Managed IT Services (MITS) clients. These clients utilize a suite of services Managed Solutions Group provides including but not limited to Network Management, Cyber Security Measures, Cloud Solutions, and Technical Support.
This role is ideal for someone who enjoys solving problems, coordinating with internal teams, and growing client trust over time. Candidates with a technical background and interest in the sales side of IT services are encouraged to apply.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Act as a key point of contact for assigned MITS clients to ensure satisfaction, performance, and continuity of service.
+ In conjunction with other staff, plan and lead Technology Business Reviews with clients to assess service performance, review metrics, and discuss future needs.
+ Investigate service-related questions that require coordination between technical and sales teams; document findings and follow through on resolution.
+ Collaborate with internal teams to align client expectations with service delivery.
+ Assist with client onboarding, helping ensure a smooth transition into managed services.
+ Identify potential opportunities for service improvements, solution enhancements, or future projects.
+ Track and communicate key service metrics and technology trends to clients.
+ Maintain accurate and organized account notes, documentation, and follow-ups.
+ Support the sales team in creating a consistent and professional client experience.
**EDUCATION and/or EXPERIENCE:** Degree in a related field or 2+ years of experience in IT service, client account management, or related technology fields.
+ Strong communication and relationship-building skills.
+ Understanding of IT environments including servers, networks, cloud, and cybersecurity solutions.
+ Experience with technical troubleshooting or coordination between technical teams is a plus.
+ Proficiency in Microsoft 365 and comfort learning client management and ticketing tools.
+ Ability to manage multiple priorities and maintain strong attention to detail.
+ Valid driver's license and reliable transportation for client visits.
+ Some physical effort is required and ability to lift or move items weighing up to 50 pounds.
PREFERRED SKILLS AND ABILITIES:
+ Experience conducting business reviews or client-facing service meetings.
+ Familiarity with managed services agreements, SLAs, or project coordination.
+ Exposure to CRM or quoting tools.
Join a Company that Values Long-Term Relationships and Strategic IT Growth.
If you're ready to work with a customer-first, team-oriented company that’s been providing Managed IT Solutions for over 30 years, we’d love to hear from you.
Managed Solutions Group offers competitive pay and an excellent benefits package.
To apply, send resume to:
Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003
Or
E-mail to: [email protected]
Primary Contact
12284
Human Resources
,
563-588-9020
Phone
Phone
Phone
Fax
Email
True
False
True
Job Details
Categories
Customer Service
Information Technology/Telecommunications
Sales/Service
Technical
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Company ID
1130
Job REQ #
\# Positions
1
Start Date
20250825
End Date
20250919
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Managed Solutions Group
About the Company
Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions. Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.
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