"Alerted.org

Job Description:

The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff.

Scope

As a non-clinical Care Coordinator you need to know how to

Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served

Collaborate with the health care team to develop a plan of care by participating in patient care

Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to differentiate the required care

Help facilitate the safe care of patients, including facilitating the appropriate exchange of information among all caregivers

Identify patients requiring care management and take the lead as Care Coordinator for those requiring intervention, especially with socially complex cases

Participate in co-visits with providers using a multidisciplinary approach as needed

Serve as support to SCL Health for population management, patient self-management, along with support and tracking and intervening with high utilizers and those identified as medically at risk

Interview patients and families to assess current strategies for self-care and available support systems to manage their health

Partner with community resources and community referrals sources as well as build new relationship with the direct community for patient care needs

Document correctly and accurately

Participate in clinic and team Quality Improvement processes.

Minimum Qualifications

We require

Associates Degree-

Current BLS certification endorsed by the American Heart Association-

Experience working with and sensitivity toward special populations, including those with limited income, limited education, and non-English speaking individuals-

Knowledge and experience with managed care-

Minimum of three (3) years of relevant experience and a minimum of two (2) years of previous formal education activities

Preferred

Bachelors Degree- At least three (3) years of healthcare or social services experience

Physical Requirements:

Physical RequirementsInteract with others requiring employee to verbally communicate as well as hear and understand spoken information.Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.See and read computer monitors and documents.Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Patterson Primary Care Clinic

Work City:

Grand Junction

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.85 - $30.21

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.