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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a detail-oriented and proactive Exception Processing Specialist to join our team. This role is responsible for reviewing and resolving exception items within our system of record, ensuring timely and accurate completion of tasks in alignment with departmental performance standards. The ideal candidate will possess strong analytical skills, a high level of independent judgment, and the ability to communicate effectively across teams.

Key Responsibilities:

+ Review and process exception items in the system of record, ensuring all tasks are completed within established performance guidelines.

+ Balance and reconcile assigned accounts, meeting or exceeding departmental expectations.

+ Perform complex research to resolve exception items, including tasks assigned on a rotational basis.

+ Investigate discrepancies and apply appropriate corrections to maintain data integrity.

+ Demonstrate strong organizational skills and attention to detail in all aspects of work.

+ Communicate clearly and professionally with internal stakeholders and escalate issues when necessary.

+ Take initiative to troubleshoot and resolve issues independently, consulting with team leads only after exhausting all other options.

+ Exercise a high level of independent judgment in decision-making processes.

Basic Qualifications

- High school diploma or equivalent

- Five or more years of relevant experience

Preferred Skills/Experience

- Proven experience in exception processing, account reconciliation, or a related field.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal abilities.

- Ability to work independently and manage multiple priorities.

- Proficiency in relevant systems and tools (e.g., financial software, reconciliation platforms).

_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.