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Job Descriptions:

Become a champion for children’s health with a career at Children’s Hospital Association. We serve with purpose and passion to help 220 member children’s hospitals improve kids’ health and well-being.

Where You’ll Work

This position is based in our Washington, D.C. office. We leverage a hybrid working model working three days in the office, two days optional remote work.

What You’ll Do This new position will provide strategic direction for CHA’s independent, free-standing hospital members, pediatric service line hospital members, and specialty and international hospital members. Reporting to the Chief Learning & Member Experience Officer, the Director of Membership Experience will champion cross-functional collaboration to drive shared goals, including member recruitment, retention, engagement, and loyalty by building meaningful, value-based relationships, overseeing membership data, and leading initiatives that promote satisfaction, knowledge sharing, and continuous improvement across the Children’s Hospitals Association (CHA) network.

+ Leads the membership experience for free-standing, independent hospitals, pediatric service lines, and specialty and international hospitals, ensuring value delivery through access to program.

+ Builds and empowers a responsive, insights-driven customer relations team that enhances the overall member experience.

+ Collaborates with peer associations to share best practices, advance healthcare association initiatives, strengthen industry relationships, and represent CHA at industry conferences and leadership forums.

+ Responsible for budget planning, recommendations, and tracking for the independent, free-standing hospitals, pediatric service lines, and specialty and international hospital members.

+ Works closely with executive leadership team and other departments to identify opportunities for innovation, efficiency, and ongoing relationship-building efforts.

+ Serves as the primary point of contact for independent, free-standing member hospitals, building trust-based relationships with executive leaders and understanding their unique needs, strategies, and challenges.

+ Conducts regular check-ins and engagement site visits/virtual meetings to assess satisfaction, communicate value, and identify new areas for collaboration.

+ Works closely with the Public Affairs team to promote and provide best practices on advocacy for children’s health and children’s hospitals priorities.

+ Facilitates registration of members for services as well as examining and growing the new involvement of members.

+ Partners with internal teams ensuring member feedback and engagement strategies align with broader organizational goals.

+ Serves as a key connector between revenue-generating teams and member hospitals, promoting CHA’s full suite of services through strategic cross-selling, upselling, and engagement efforts.

+ Facilitates forums that align with each hospital group.

+ Manages staff responsible for maintaining and updating contact and organizational records within the Customer Relationship Management (CRM) system, ensuring data accuracy, consistency, and alignment across internal platforms.

+ Sets strategy for how to leverage the CRM and analytics tools to synthesize member insights, support strategic decisions, and develop reports that demonstrate impact and identify improvement opportunities.

+ Manages the reporting on member participation, service usage, and overall engagement trends using the CRM.

Required Experience:

What You’ll Bring to CHA

Typical qualifications would be equivalent to:

+ Master’s degree in Health Administration, Science, Business Administration or related field preferred

+ Minimum of five years of experience in an association or comparable organization with healthcare or pediatrics required

+ Minimum of two years demonstrated leadership experience and results in executive-level projects and communication is required

+ Demonstrated ability to manage individuals and teams

+ Strong strategy development skills

+ Strong project management and facilitation skills

+ Ability to prepare and present information in varied mediums

+ Strong analytical and problem-solving skills

+ Ability to travel up to 30%

Our Perks and Benefits:

+ Competitive total compensation package

+ Medical, dental and vision insurance

+ Retirement Savings program with generous company contribution

+ Hybrid working model

+ Health Savings Account with company contribution

+ Wellness program

+ Paid time off and personal days

+ 9 paid holidays

+ Paid Parental Leave

+ DC Commuter benefits

+ And more!

More About CHA

This pay range shown is a guideline. Min: $106,000 Max: $194,000 Compensation is based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Diversity, Equity and Inclusion

CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children’s hospitals and their communities and through the federal policymaking environment. With children’s hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children’s health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

Visa sponsorship is not available for this position.

Keyword: Member Engagement

From: Children's Hospital Association