• Patient Financial Counselor - Hospital

    Trinity Health (Waterbury, CT)


    Employment Type:

    Full time

    Shift:

    Day Shift

    Description:

    Position Purpose

    Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

    What you will do

    + Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance

    + Secure and document payment arrangements

    + Assist patients in financing, payment plans, financial assistance and all financial options through the organization

    + Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs

    + Work closely with RSO and division leadership to improve collections

    Minimum Qualifications

    + High school diploma or GED.Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement servicesObtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.Understanding of basic billing and coding.

    Additional Qualifications (nice to have)

    + Epic experience

    + Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle

    Position Highlights and Benefits

    + Full time 40hrs 8:30a-5p M-F

    + Excellent benefits - starting day 1!

     

    Ministry/Facility Information

     

    Saint Mary’s Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you step inside, you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran