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Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

Are you an organized, compassionate professional who enjoys helping patients navigate their healthcare experience with ease? Join our Pulmonary Diseases team as a Business Services Representative and become an essential part of supporting patients with respiratory conditions. As the first point of contact, you’ll warmly greet patients in person and over the phone, helping them feel at ease from the moment they reach out. You’ll manage critical front-office responsibilities, including scheduling appointments (for office visits, diagnostic testing, and procedures), registering patients, verifying insurance coverage, and collecting copays and payments. Your attention to detail will be key as you handle pre-certifications, prior authorizations, and referrals, ensuring patients receive timely and coordinated care. By preparing charts and managing incoming and outgoing communications, you’ll help keep the practice running smoothly while making a real difference in the lives of patients dealing with conditions like asthma, COPD, and other lung diseases.

What you will do:

+ Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

+ Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

+ Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

+ Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

+ High school diploma or equivalent

+ Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

+ Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

+ Day Shift. Hours may vary

+ Great benefits effective day 1!

+ Patient-centric environment

+ Career growth and advancement potential

+ Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran