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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities.

The Assistant Manager/Key Holder plays a key role in supporting overall store operations and ensuring a smooth guest experience. During the day, this position may assist in opening the store, receiving deliveries, supporting the Grocery Manager with task delegation in center store, and offering hands-on help across all departments as needed. In the evenings, the Assistant Manager/Key Holder assumes responsibility for total store operations in the absence of the Store Director and other senior leadership. This includes overseeing departmental performance, ensuring tasks assigned by department managers are completed, maintaining high standards of guest service, addressing guest concerns, and executing proper closing procedures—such as powering down equipment, securing the building, and locking the store for the night. This role is an excellent opportunity for individuals looking to build their leadership skills and gain hands-on experience in grocery retail operations.

Primary Position Duties:

Key Duties and Responsibilities:

+ Open and/or close the store according to company procedures, including securing the building, setting alarms, and preparing registers and departments for business.

+ Serve as the Manager-on-Duty in the absence of the Store Director or other leadership, overseeing all departments and maintaining store-wide accountability.

+ Support daily store operations by assisting with receiving deliveries, stocking, merchandising, and maintaining store cleanliness and organization.

+ Provide hands-on leadership by working alongside team members, setting the pace, and supporting task completion across all departments.

+ Ensure guest service standards are upheld by assisting customers, resolving concerns, and fostering a friendly and helpful shopping environment.

+ Monitor and delegate tasks left by department managers to ensure they are completed correctly and on time.

+ Respond to urgent issues or incidents (e.g., equipment failure, staffing concerns, customer complaints) with sound judgment and professionalism.

+ Communicate effectively with store leadership by reporting key updates, issues, or successes from shifts.

+ Promote a safe, clean, and efficient work environment, addressing safety concerns and following proper protocol at all times.

+ Mentor and support team members, helping to build a positive and productive team culture.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner.

+ Provide knowledgeable answers to guest inquiries.

+ Address customer complaints and inquiries in a professional manner, resolving issues promptly.

+ Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Provides excellent guest service by acknowledging guests promptly and resolving matters accurately.

+ Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

+ Be familiar with, and assist customers with use of, Lee’s Marketplace website.

Community Engagement:

+ Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.

+ Participate in community events and promotions to drive traffic to the store.

Product Handling:

+ Stock shelves and maintain displays according to store standards. Assist the Grocery Manager with overseeing product placement and merchandising efforts to enhance the shopping experience.

+ Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.

+ Assist in unloading deliveries and organizing stock rooms as needed.

+ Package and label products using a computer program.

+ Analyze sales data to identify trends and develop strategies to improve performance and achieve sales goals.

+ Monitor inventory levels, assist with ordering processes, and minimize shrinkage.

+ Assist in conducting regular inventory audits to ensure accuracy and availability of products.

Cleanliness and Safety:

+ Maintain a clean and organized work area.

+ Follow and implement all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Adhere to all food safety and sanitation regulations, including maintain a valid food handlers permit.

+ Maintains full knowledge of all company safety and accident prevention policies. Ensure safety of all team members through proper training and follow-up of safety policies. Responsible for accident reporting for team members as well as guest accidents in a timely manner.

Cash Handling:

+ Willing to assist the Frontend by being a backup Cashier during rushes

+ Operate POS system efficiently and accurately.

+ Confidently accept various forms of payment, including cash, card, check, WIC, and EBT

+ Follow store policies on coupons, returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy.

Team Collaboration:

+ Work cooperatively and communicate effectively with team members to achieve store goals.

+ Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values

+ Work closely with the Store Director/Asst. Store Director and other department managers to ensure cohesive store operations.

+ Participate in team meetings and training sessions.

+ Assist other departments as needed.

+ Work in a fast-paced, sometimes crowded, sales environment with tact and patience.

+ Work with team to ensure products are sold well before their expiration date.

+ Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.

+ Be a professional example for all team members to follow.

Position Requirements:

+ Age Requirement: 21yrs+ Availability: 6:00am-11:00pm any day Monday-Sunday. Holidays and Weekends required.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Pallet jack

+ Wheeler

+ Lifts

+ Trash compactor

+ Wrapping machines

+ Scales

+ Computers

+ Phones/Intercoms

+ Registers/Cash handling

+ Oven, fryer, slicer

+ Company Trucks, Transits and Vehicles

+ Temperature controlled rooms and equipment

+ Any other items seen fit for store function and maintenance.

Education or Skills:

Education and Experience:

+ High school diploma or equivalent (Required).

+ 3+ years previous experience in retail (Preferred)

+ Experience in managing inventory and controlling costs.

+ Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications. (Preferred)

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Strong leadership abilities, with experience in training and developing staff.

+ Proven ability to motivate and inspire a team to achieve goals.

+ Strong analytical and decision-making skills to address operational challenges.

+ Ability to implement solutions quickly and effectively.

+ Strong organizational and multitasking abilities to manage various store operations simultaneously.

+ Ability to learn new technology quickly.

+ Ability to work in a fast-paced environment.

+ Ability to handle customer inquiries and complaints effectively.

+ Strong math skills.

+ Ability to read and follow instructions.

+ Good verbal communication skills.

Benefits:

Compensation:

+ Competitive hourly wage.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.