"Alerted.org

We’re seeking a dynamic and strategic leader to manage our Woodlands branch. As Branch Manager, you’ll lead a team of 4–8 employees, driving performance, member satisfaction, and operational excellence. You’ll champion a member-first culture, foster professional growth, and serve as a visible ambassador in the community to expand our market presence.

Key Responsibilities👥 Leadership & Team Development

+ Lead, coach, and develop a high-performing team focused on accountability and continuous improvement

+ Facilitate weekly meetings and daily huddles to align goals and strengthen communication

+ Oversee staffing, performance reviews, and professional development initiatives

+ Identify and mentor high-potential employees to build leadership capacity

• Member Experience & Sales Culture

+ Promote a member-centric, service-driven environment with a strong financial guidance mindset

+ Set clear performance expectations and coach staff to exceed service and production goals

+ Resolve escalated member concerns promptly and professionally

•️ Operations & Compliance

+ Manage daily branch operations including lending, teller services, and member support

+ Ensure full compliance with federal/state regulations and internal policies

+ Maintain audit readiness, cash control, and operational efficiency

+ Leverage branch technologies to enhance service delivery

• Strategic Growth & Community Engagement

+ Align branch performance with organizational goals to drive membership growth

+ Represent the credit union in community outreach and member events

+ Build relationships with Select Employer Groups (SEGs) and local organizations

• Facility Oversight

+ Ensure a clean, safe, and professional branch environment

+ Coordinate facility maintenance and address issues proactively

+ Proven leadership experience in financial services or retail banking

+ Strong coaching, communication, and performance management skills

+ Deep understanding of branch operations, compliance, and member service

+ Ability to engage with the community and promote brand visibility

+ Bachelor’s degree preferred or equivalent experience

Benefits

+ Salary range from $70,000 to $99,000 and performance incentives - Based on experience

+ Comprehensive health, dental, and vision insurance

+ Retirement plan with employer match

+ Paid time off and holidays

+ Professional development opportunities

+ Supportive, member-focused culture