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Account Manager

POSITION PROFILE

Account Manager

The Account Manager (AM) plays a key role in solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship-building with decision-makers and influencers.

Key Responsibilities

+ **Business Development** : Identify and generate sales opportunities within new and existing accounts to increase Ricoh’s market share.

+ **Customer Insight** : Understand the customer’s environment and buying behavior, focusing on their needs rather than predefined products or services.

+ **Solution Selling** : Address known and uncovered business challenges through research and consultative questioning.

+ **Communication** : Deliver compelling presentations both in person and virtually, articulating how Ricoh’s solutions impact the customer’s financial and operational goals.

+ **Storytelling** : Differentiate Ricoh’s value by illustrating how our offerings accelerate digital transformation.

+ **Strategic Influence** : Build relationships with decision-makers and influencers to uncover and align opportunities with Ricoh’s portfolio.

Qualifications

+ Bachelor’s degree or equivalent experience required

+ 3+ years of business development experience

+ Experience in IT and/or software services preferred

+ Understanding of document workflow solutions and processes preferred

+ Foundational knowledge of P&L components

+ Strong research and analytical skills for customer engagement

+ Proven ability to manage multiple accounts with attention to detail

Skills & Abilities

+ Strong collaboration and influence-building skills

+ Solid understanding of solution design processes

+ Thought leadership in customer engagement

+ Excellent verbal and written communication

+ Ability to build and maintain professional relationships

+ Familiarity with Ricoh’s offerings

+ Strategic thinking to expand core services across customer enterprises

+ High learning agility

+ Ability to navigate customer approval processes and build sponsorship

Working Conditions

+ Office environment with standard lighting, ventilation, and noise levels

+ Primarily sedentary work with occasional walking, standing, and light lifting (under 10 lbs.)

+ Moderate dexterity required (e.g., keyboard use, hand tools)

+ Approximately 20% travel required, which may include overnight stays

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.