• Ski Operations Office Supervisor

    Omni Hotels (Bretton Woods, NH)


    Location

     

    Omni Mount Washington Resort & Spa

     

    As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

    Job Description

    Join our team and earn a free ski pass at Bretton Woods!!

     

    *Now hiring for November 2025!*

    Associate Benefits:

    + Free ski pass at Bretton Woods for new Associates and eligible household members.

    + Discounted lift tickets for friends and family

    + 25% off resort amenities including retail, food, spa, etc.

    + Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts

    + 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc

    + Excellent training and professional development

    + Leadership development programs, diversity and inclusion programs, work life balance

     

    The Ski Operations Supervisor is responsible for o verseeing and assisting with the day to day functioning of the ski operations office and providing an exceptional level of guest service.

    Responsibilities

    + Supervise the day-to-day business of the Operations Office including answering phones and responding to associate and guest inquiries.

    + Responsible for supervising the Snow Reporter and completing the snow report as needed.

    + Maintain office supply inventory and daily mailing needs.

    + Provide support to other departments as needed.

    + Monitor and respond to radio calls from other departments including ski patrol and lift maintenance.

    + Assist with administrative duties within the area .

    + Act as point person between other departments and coordinate with them to address guest issues.

    + Responsible for gathering guest survey information , responding to guest comments within the survey, updating email lists and provide information to managers regarding the survey .

    + Monitor guest social media sites ( Trip Advisor /Facebook) & Medallia and provide feedback based on guest comments to appropriate Department supervisors and managers.

    + Instill positive environment and strong work ethic.

    + A ssist guests in resolving queries regarding ski purchases including tickets, passes, ski school, rentals etc.

    Qualifications

    + Strong supervisory and managerial skills required .

    + Knowledge of computer programs like Microsoft Word , Outlook, Power Point and Excel. Ability to learn new computer programs to assist in scheduling and payroll.

    + Strong communication skills presented with a positive and friendly manner.

    + Ability to create a team environment and maintain positive attitudes.

    + Ability to work nights, weekends, and holidays

    + Fulltime Seasonal position

    Tools and Equipment:

    + Computer

    + Printer -Copier-Scanner

    + Telephone

    + Two way radio

    Working Environment:

    + Interior of base lodge, in all areas of the base lodge.

    + Exterior of base lodge with exposure to weather conditions.

    + Subject to working in a crowded, fast paced environment, couldbe long periods of walking and standing, indoor and outdoor, with adverse weather conditions .

    Schedule Requirements:

    + Winter schedule – Average 5 days per week, 40 hours/week. Saturdays and some holidays required.

     

    Job LocationsUS-NH-Bretton Woods

     

    Posted Date3 weeks ago(8/22/2025 1:44 PM)

     

    Requisition ID 2025-126457

     

    # of Openings 1

     

    Category (Portal Searching) Ski Resort Operations