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The HR People Operations Manager plays a key role in delivering HR operational excellence by managing core employee lifecycle processes and supporting HR service delivery. This role oversees the AVA Service Portal (ServiceNow HR case management system), manages Human Resources site content, partners with HR Business Partners (HRBPs) and HR Centers of Excellence (COEs), and serves as the primary point of contact for HR policies and data entry.

The ideal candidate has strong knowledge of Workday, ServiceNow, SharePoint, and Microsoft systems and applications, with the ability to identify process efficiencies, manage vendors, drive continuous improvement, and support HR projects aligned with evolving business needs.

Responsibilities

+ Manage, evaluate, and develop improvements for the AVA Service Portal (ServiceNow), HRIS, chatbot and other HR service support tools.

+ Partner with development team to ensure timely and quality delivery of system enhancements.

+ Oversee and evaluate day-to-day HR operations case management, ensuring timely assignment and resolution of cases while meeting SLAs.

+ Oversee and update HR website content (SharePoint) to ensure accuracy, usability, and employee-friendly design.

+ Ensure timely and accurate HR transactions across the full employee lifecycle (hire to separation), including but not limited to: onboarding, job changes, promotions, and terminations.

+ Oversee the support of outsourced Tier 1 HR services vendor, providing feedback and guidance in alignment with Otsuka’s business needs.

+ Monitor vendor effectiveness against SLAs and escalate as needed to ensure service quality.

+ Ensure HR data accuracy, integrity, and confidentiality across all systems.

+ Manage compliance reporting and HR dashboards and analyze HR data to provide actionable insights and recommendations.

+ Identify trends and recommend improvements to streamline workflows and enhance employee service delivery.

+ Partner with HRBPs and COEs to ensure smooth processes and a positive employee experience.

+ Support additional HR projects and programs as needed based on business priorities, ensuring timely delivery and alignment with organizational goals.

Qualifications

+ Bachelor’s degree in Human Resources, Business Administration, or related field (advanced degree or HR certification preferred).

+ 5+ years of HR operations and process improvement management experience.

+ Proficiency in HRIS systems (Workday experience strongly preferred), ServiceNow, SharePoint and Microsoft Office Suite.

+ Proven experience managing external vendors and service platforms.

+ Excellent communication, analytical, and project management skills.

+ Strategic mindset with proven ability to deliver operational improvements.

+ Ability to work with sensitive employee information and maintain confidentiality.

+ Strong organizational skills with attention to detail and ability to manage multiple priorities.

+ Ability to manage multiple priorities in a fast-paced environment.

Competencies

**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.

**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

**Respectful Collaboration -** Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

**Empowered Development -** Play an active role in professional development as a business imperative.

Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

**Application Deadline** : This will be posted for a minimum of 5 business days.

**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ([email protected]) .

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.