• Housekeeping Floor Supervisor

    Omni Hotels (Bretton Woods, NH)


    Location

     

    Omni Mount Washington Resort & Spa

     

    As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

    Job Description

    The role of the Housekeeping Floor Supervisor is to ensure that the cleaning and servicing of guestrooms meet the Omni standards.

    Responsibilities

    + Inspects the cleaning and servicing of guestrooms prior to 3pm

    + Assigns special assignments as directed by the Executive Housekeeper, Assistant Executive Housekeeper or the OPERA Reports (i.e VIPs, Early arrivals, rollaways, cribs, SG)

    + Inputs any repairs or discrepancies of guest rooms in Synergy

    + Ensures that all GRAs have appropriate supplies and linens.

    + Assists in the cleaning of guest rooms when necessary.

    + Assists in processing AM and PM room status reports.

    + Ensures that the GRA's linen cart is neat and well organized.

    + Ensures that linen closets on guest room floors are completely stocked and organized daily.

    + Opening the house on a daily basis

    + Assist in facilitating Morning standups

    + Attend and assist with the Monthly OST meetings

    + Manage the Housemen and Floor Responsibilities

    + Ensure all Safety Policies and Procedures are followed and adhered to

    + Daily Medallia Board is posted and Shared with Associates

    + Duties include but are not limited to the job description outlined above and the corresponding checklist

    + Displays a positive, upbeat and professional demeanor with all guests and associates

    + Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Hskper.

    + Maintain property to Omni standards as outlined in Rooms Operation Manual

    + Responds quickly and urgently to all guest requests

    + Participates and embraces guest service skill requirements and the 6 pillars of Omni Culture: Power of One, Mirror Image, Trilogy, OST, OSC, Moments of Service

    + Conducts Moments of Service success checklists on a daily/weekly basis

    + Conducts guestroom inspection checklist on daily/weekly basis

    + Conducts Rooms control to update personal preference profiles

    Qualifications

    + Associate's degree or equivalent experiece preferred.

    + Must be able to stand for long periods of time.

    + Must be able to lift at least 50 lbs.

    + Ability to work nights, weekends, and holidays.

    + Fulltime, part time, and on call positions available.

     

    Omni Hotels & Resorts is an Equal Opportunity Employer.

     

    *Terms and conditions apply to Sign On Bonus.

     

    Job LocationsUS-NH-Bretton Woods

     

    Posted Date2 weeks ago(8/29/2025 11:00 AM)

     

    Requisition ID 2025-126740

     

    # of Openings 2

     

    Category (Portal Searching) Housekeeping