• Customer Success Specialist

    Adecco US, Inc. (Kalamazoo, MI)


    Kalamazoo, MI

     

    $22-$24/hour – depending on experience.

     

    Monday thru Friday

    Why work for Adecco:

    + Weekly Pay, every FRIDAY

    + Benefits Available

    + Amazing Customer Service

    Summary:

    As a Customer Success Specialist (CSS), you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our platforms. We will walk you through each step of the process so you’re comfortable answering all kind of questions.

    Responsibilities:

    + Promote an Excellent Customer Experience by establishing a relationship built on trust with aligned accounts through reliable, credible, and quick follow up.

    + ‘Delight the Customer’ in all interactions by providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.

    + Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience.

    + Actively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve a positive outcome for our customers – escalate the voice of the customer to the broader team.

    + Proactively monitor the status of aligned customers and communicate effectively to set reasonable expectations.

    + Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.

    + Provide superior customer service and remain solution-driven with all customers (internal & external).

    + Consistently achieve departmental performance requirements.

    + Teamwork – share, collaborate and act as a team player.

    + Collaborate with other pillars of the customer experience team and laboratory operations to delight our customer.

    Qualifications:

    + HS diploma or equivalent, undergraduate degree (BS/BA) preferred.

    + 2 years previous customer experience.

    + Excellent written and oral communication skills.

    + Team player willing to help any team member and/or customer.

    + Strong attention to detail and time management.

    + Proficiency in PowerPoint, Excel, and Word applications.

    + Experience using a CRM and phone system.

    **Pay Details:** $22.00 to $24.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.