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Job Title: Patient Care Coordinator for Orthopedics Job Description

We are seeking a dedicated and organized Patient Care Coordinator to join our orthopedics team. This position involves providing exceptional customer service, managing patient inquiries, and ensuring smooth operations within the office.

Responsibilities

+ Answer patient phone calls and respond to online questions.

+ Schedule patient appointments efficiently.

+ Collect payments on patient accounts.

+ Enter orders for MRI authorizations or DME authorizations.

+ Review and manage triage buckets for patients.

+ Contact patients as needed to address their concerns.

+ Maintain comprehensive and accurate patient records.

+ Prepare charts prior to patient visits.

+ Triage phones for any physician or patient questions.

+ Update the electronic medical record using Athena.

Essential Skills

+ Customer service expertise.

+ Proficiency in medical terminology.

+ Appointment scheduling experience.

+ High school diploma or GED.

Additional Skills & Qualifications

+ Knowledge of insurance processes is a plus.

+ Experience with insurance verification.

+ Familiarity with Athena electronic medical records.

Work Environment

The position operates on a Monday to Friday schedule with rotating Saturdays (likely one per month or less). Office hours are from 7:30 AM to 5:00 PM with staggered start times between 7:30 AM and 8:30 AM for full shifts. The primary location is on Plainfield Avenue, with potential floating to other locations as needed for coverage. The office environment includes a moderate patient flow and a team of 2-3 Patient Service Representatives working alongside 2 providers. The work environment is supportive and not hectic, with opportunities for internal promotions and professional growth.

Job Type & Location

This is a Contract position based out of West Orange, New Jersey.

Pay and Benefits

The pay range for this position is $16.50 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Orange,NJ.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.