"Alerted.org

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

+ Application Opening: Tuesday, September 9, 2025

+ Application Deadline: Apply Immediately. Application filing will be open at least through 5:00pm pacific time on Monday, September 15, 2025 and will close any time thereafter.

+ Compensation Range: $138,320 - $168,012

+ Recruitment ID: PBT-9207-158146 (RTF0158145-01108671)

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, has a workforce of approximately 1,900 City employees and is committed to being a diverse, equitable, and inclusive employer (https://www.youtube.com/watch?v=nMh58Cer8kk&feature=youtu.be) .

SFO is more than an airport (https://www.youtube.com/watch?v=ifIUySwbSV0&feature=youtu.be) —we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in environmental sustainability, equity, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our mission is to deliver an airport experience where people and our planet come first.

Our Vision, Mission, and Core Values (https://www.flysfo.com/vision-mission-values) shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook (https://facebook.com/flysfo) , Instagram (https://www.instagram.com/flysfo/) , YouTube (https://www.youtube.com/user/SFOIntlAirport) , LinkedIn (https://www.linkedin.com/company/san-francisco-international-airport) , Bluesky (https://bsky.app/profile/flysfo.bsky.social) and Threads (https://www.threads.net/@flysfo) .

Under general direction, this position supports the development and implementation of SFO’s property management activities and leasing programs and conducts research and analysis to ensure the maximum economic utilization of SFO’s lands and properties.

As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan (https://www.flysfo.com/sites/default/files/Racial\_Equity\_Plan-4.06.2021-v19.pdf) .

You are excited about this opportunity because you will:

+ Design, plan, develop and implement new concession programs in conjunction with Airport stakeholders, tenants and general contractors and vendors.

+ Develop bid packages, prepare legal documents and Commission and Board of Supervisors memoranda for review/approval.

+ Engage in negotiation with tenants on lease terms and condition of lease, permits and agreements.

+ Guide and manage various tenant improvement and construction projects.

+ Represent department in meetings, public forums and stakeholder engagement functions.

+ Develop and train staff on business terms, how to evaluate and analyze business activities, and day-to-day property management functions; oversee various analytical and reporting functions for the department.

+ Supervise the work of staff engaged in airport property management activities and leasing programs.

+ Perform other functions outlined in the 9207 job classification (https://careers.sf.gov/classifications/?classCode=9207&setId=COMMN) .

Minimum Qualifications:

1. Education: Possession of a bachelor’s degree from an accredited college or university;

AND

2. Experience: Four (4) years of experience in the areas appropriate to the assigned position. These areas may include but are not limited to market research, evaluation of economic feasibility of leases, the management and leasing of commercial properties, retail properties, passenger services and advertising, food and beverage concessions, airport/aviation industry tenants, air passenger support services, airline operations, and/or air cargo operations.

Education Substitution:

+ Additional qualifying experience as described above may substitute for the required education on a year-for-year basis. One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units.

Note: One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hours work week.)  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications (https://sfdhr.org/recruitment-details#qualifications)  and Verification of Experience and/or Education (https://sfdhr.org/recruitment-details#verification)  for considerations taken when reviewing applications.

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

+ 3 to 5 years of experience in airport concessions development including back and front-of- house layout, restaurant infrastructure & points-of-connections and local/state sustainability requirements. Includes a solid understanding of restaurants and retail shop design to optimize merchandising, traffic flow.

+ Familiarity on how to incorporate concession operations with the overall Airport strategy; possesses a solid understanding of the aviation industry and its relationship with the traveling public.

+ Solid understanding of food & beverage and/or retail financials.  This may include interpreting balance sheets, profit and loss statements and understanding business models.

+ Experience developing and analyzing business sensitivity models to evaluate various potential business outcomes.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Candidate knowledge center (https://sfdhr.org/how-verify-education-requirements) .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Training & Experience Supplemental Questionnaire Evaluation (Weight: 30%)

Qualified candidates will be sent a Training & Experience Supplemental Questionnaire designed to measure the knowledge, skills, and/or abilities in job-related areas required for the position which may include, but are not limited to: knowledge of sound real estate practices, knowledge of airline procedures, knowledge of retail concession management, retail food and beverage operations, retail marketing, knowledge of commercial or industrial property leasing, knowledge of marketing and sales strategies, and other applicable KSAs. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.

Behavioral Consistency Supplemental Questionnaire Evaluation (Weight: 70%)

Qualified candidates will be sent a Behavioral Consistency Supplemental Questionnaire designed to measure the knowledge, skills, and/or abilities in job-related areas required for the position, which may include, but are not limited to the statements listed in the prior paragraph.

Failure to complete these steps by the established deadlines will result in disqualification. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

A passing score on both the Training & Experience Supplemental Questionnaire and Behavioral Consistency Supplemental Questionnaire must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score. The department may utilize additional selection procedures to make a final hiring decision.

Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time  and/or place for the examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Note: A passing score on the supplemental questionnaire must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score. The department may utilize additional selection procedures to make a final hiring decision.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Some positions may also require the following:

Customs Clearance

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

Certification:

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

+ Information About the Hiring Process (https://sfdhr.org/information-about-hiring-process)

+ Conviction History

+ Employee Benefits Overview  (https://sfdhr.org/benefits-overview)

+ Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)

+ Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

+ ADA Accommodation

+ Veterans Preference (http://sfdhr.org/information-about-hiring-process#veteranspreference)

+ Seniority Credit in Promotional Exams

+ Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

+ Copies of Application Documents

+ Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit Careers at City and County of San Francisco (https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/)  and begin the application process.

+ Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Susan Vang-Chan, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.