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We are seeking a Generative AI - Lead Platform Software Engineer to join our Platform Services team. This role supports the operational stability of GenAI platforms used across the enterprise. You'll serve as a lead technical resource in triaging issues, maintaining observability and support tooling, and partnering with infrastructure and cloud teams to ensure continuity of service.

Key Responsibilities:

+ Lead triage and resolution of incidents affecting GenAI platform availability or performance

+ Maintain and enhance observability tooling to ensure system health and performance

+ Collaborate with internal infrastructure teams (e.g., Google Cloud Platform support) to resolve platform level issues

+ Own diagnostics and root cause analysis for recurring platform incidents

+ Support and maintain internal GenAI-facing platforms, including Agent Space, ensuring uptime and reliability

+ Contribute to operational runbooks, automation scripts and service documentation

+ Mentor junior engineers and contribute to a culture of operational excellence

Required Qualifications

+ 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 5+ years of experience in platform operations, SRE, or infrastructure engineering

+ 3+ years of experience with observability tools (e.g., Prometheus, Grafana, Splunk)

+ 3+ years of experience in incident management and root cause analysis in production environments

+ 2+ years of experience supporting internal platforms or services used by engineering or ML teams

+ 1+ year of experience collaborating across geographically distributed teams

Desired Qualifications:

+ 2+ years of experience working with cloud infrastructure platforms, preferably Google Cloud Platform

+ Experience with infrastructure-as-code tools (i.e., Terraform, Ansible)

+ Experience with containerized applications.

+ Experience supporting GenAI tools.

Job Expectations:

+ Position offers a hybrid work schedule

+ Relocation assistance is not available for this position

+ This role is not eligible for Visa Sponsorship

Posting End Date:

15 Sep 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-479173