• Customer Solution Center Member Advocate II

    LA Care Health Plan (Los Angeles, CA)


    Customer Solution Center Member Advocate II

     

    Job Category: Customer Service

     

    Department: Even MORE Outreach & Service

    Location:

    Los Angeles, CA, US, 90017

     

    Position Type: Full Time

     

    Requisition ID: 12425

     

    Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)

     

    Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

     

    Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

    Job Summary

    The Customer Solution Center Member Advocate II serves as primary point of contact for community-based organizations, advocacy groups, public agencies, regulators, members and families with complex issues or concerns. This position manages relationships and strengthens linkages with community-based organizations and other advocacy organizations.

    Duties

    Ensures proper and timely handling and coordination of escalated members issues presented by community based organizations, advocacy groups, public agencies, regulators, and members.

     

    Maintains relationship and strengthens linkages with advocacy agencies, Regional Center, community-based organizations and other external agencies.

     

    Identifies systematic issues and works with other L.A. Care staff to develop solutions and education.

     

    Develops and delivers educational and outreach training presentations regarding L.A. Care's services to external agencies.

     

    Performs other duties as assigned.

    Duties Continued

    Education Required

    Associate's Degree

     

    In lieu of degree, equivalent education and/or experience may be considered.

    Education Preferred

    Bachelor's Degree

    Experience

    Required:

    At least 4 years demonstrated experience working with low economic status populations or other diverse communities in settings such as community-based organizations, social service agencies, clinical settings, advocacy groups, or civic organizations.

     

    Experience resolving individual cases with regulatory state agencies.

     

    Skills

    Required:

    Knowledge of health care regulations, and policies and procedures.

     

    Excellent interpersonal communication skills.

     

    Excellent public speaking/public presentation skills.

     

    Licenses/Certifications Required

     

    Licenses/Certifications Preferred

    Required Training

    Physical Requirements

    Light

     

    Additional Information

     

    Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

     
     

    + Paid Time Off (PTO)

    + Tuition Reimbursement

    + Retirement Plans

    + Medical, Dental and Vision

    + Wellness Program

    + Volunteer Time Off (VTO)