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Member Support Specialist I – Cornelius Regional Office

Cornelius, NC

Job Description

About the Role

At EnergyUnited, we’re more than an electric cooperative – we’re dedicated to powering the lives of our members and communities. As a **Member Support Specialist I** , you will be the first point of contact for our members, ensuring every interaction is professional, supportive, and solutions-focused. This role is central to delivering on our mission of providing safe, reliable, and member-focused service.

What You’ll Do

+ Respond to member inquiries via phone, email, and web with professionalism and accuracy.

+ Provide support on billing, energy usage, service requests, outages, capital credits, and other account needs.

+ Guide members through EnergyUnited programs, including EnergyAdvantage prepaid, security lights, and other offerings.

+ Assist builders, developers, and commercial accounts with service needs.

+ Use our Customer Information System (CIS), Advanced Metering Infrastructure (AMI), and other systems to troubleshoot and resolve member concerns.

+ Educate members on energy efficiency and programs available.

+ Explain service installation and construction procedures to members.

+ Maintain confidentiality, accuracy, and a high level of member satisfaction.

+ Provide support during outages and adverse weather events, which may require extended hours.

Working Conditions

+ Normal hours: **8:00 AM - 5:00 PM** (may vary; overtime and storm support required).

+ Hybrid position: remote work with required in-office presence for training, meetings, and performance reviews.

+ **Onsite Cash Handling in Cornelius:** This role requires coming into the office to:

+ Accept and process member payments via mail or night depository.

+ Complete daily cash sheets, reconcile cash drawers, balance kiosks, and prepare daily bank deposits.

+ **Storm & Outage Support:** During adverse weather or major outages, you will be required to report onsite for extended shifts to provide essential member support.

+ Must reside within EnergyUnited’s 19-county service area or within a 40-mile radius of any EnergyUnited office.

Skills & Requirements

What We’re Looking For

+ Associate degree in a related field **or** High School diploma plus 4 years of customer service experience (call center experience preferred).

+ At least 4 years of customer service with multi-line phone and PC experience.

+ Proficiency with Microsoft Office.

+ Strong phone etiquette, listening, and communication skills.

+ Ability to work independently, handle deadlines, and remain calm under pressure.

+ A flexible, member-first mindset with a commitment to teamwork and problem solving.

Physical Requirements

+ Prolonged sitting and computer use.

+ Occasional lifting of up to 20 lbs.

+ Ability to travel between EnergyUnited office locations as needed.

+ Availability during major outages/storm events.

Why EnergyUnited?

+ When you join EnergyUnited, you’re not just taking a job—you’re joining a mission-driven team that powers communities with integrity, innovation, and care. We value safety, accountability, and member service, and we empower our employees to make a difference every day.

• **Ready to Power Your Career?**

+ Apply today and become part of the EnergyUnited way: _Be Safe. Be Secure. Be Present. Be Member Focused._