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Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The Technical Service Manager oversees multiple projects with both on-site and off-shore teams. They oversee project health, manage the team and stakeholders, and lead efforts to improve program performance and customer experience.

Key to the success in this role is an ability to work across teams, both internally and externally and align solutions toward customer needs.

Key Responsibilities

+ Developing and implementing effective service strategies and operational policies to enhance performance and reliability.

+ Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.

+ Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.

+ Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability.

+ Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives

+ Coordinate with stakeholders to ensure alignment and clear communication

+ Remove obstacles and resolve conflicts to maintain team productivity

+ Monitor sprint progress and report key metrics (e.g., burndown charts)

Qualifications

+ Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred)

+ 5+ years in technical integration roles, including 2+ years in a leadership position

+ Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps)

+ Strong understanding of APIs, web services, middleware, and cloud technologies

+ Excellent communication and stakeholder management skills

+ Familiarity with ITIL or other service frameworks is a plus

+ Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies

+ Scrum Master certification (CSM, PSM) preferred

+ Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices.

+ Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins).

Preferred Attributes

+ Agile mindset with a focus on continuous improvement

+ Detail-oriented with a systems-thinking approach

+ Ability to thrive in fast-paced, hybrid tech environments

Pay and Benefits

The pay range for this position is $65.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Baltimore,MD.

Application Deadline

This position is anticipated to close on Sep 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.